CH & CO   HEALTHCARE

About Cleveland Clinic London

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes. As a world-recognised centre of clinical excellence and research, Cleveland Clinic is expanding its global footprint to London in 2021.

Our “Patients First” philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that delivers world-class clinical care.

Job Purpose

To provide a friendly, warm and knowledgeable service to all patients, visitors and caregivers. To prepare and maintain the food service areas in an attractive and hygienic manner and to be responsible for accurate use of tills.

Key Responsibilities & Accountabilities

Food Service

• Serve all food to the highest standard and in line with the CH&CO/ CCL style using the correct tools and presentation techniques as instructed.
• Prepare and serve all beverages in a timely manner in line with the sites vision.
• To set up service counters for service and keep the service areas clean, tidy and presentable in line with the CH&CO standards.
• Clean and wash up all equipment, kitchen and service areas to comply with cleaning schedules.
• Under the guidance of the GM / AGM ensure that merchandising at service counters and dining areas have products correctly priced, labelled and in date.
• Work with colleagues to maintain food availability during service periods.
• Assist in the cleaning and clearing as required.

Customer Service

• Maintain a professional and friendly image with the client and customers at the relevant site.
• Attend to customer needs in a polite and helpful and friendly manner providing assistance where necessary in line with the CH&CO style.
• Work with all colleagues in a polite and helpful way to ensure excellent customer service

Health & Safety

• To understand and comply with CH&CO and statutory health, hygiene and safety, quality standards including COSHH and HACCP ensuring all tasks are carried out in accordance these standards.
• Wear the correct uniform and safety shoes as directed and maintain uniform items appropriately.
• Report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the GM/ AGM.

Occasional Responsibilities

• Attend training courses and attend CH&CO meetings when necessary.
• To assist with food preparation in kitchen to the CH&CO standard as required
• Assist with stock take as requested.

We are committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

We are proud to be a Disability employer, we will ensure that a fair number of disabled applicants who meet the entry criteria for this position will be offered an interview.