The Care Inspectorate is a scrutiny body which supports improvement. That means we look at the quality of care in Scotland to ensure it meets high standards. Where we find that improvement is needed, we support services to make positive changes.
Our vision is that everyone experiences safe, high-quality care that meets their needs, rights and choices.
Our 600 staff work across Scotland, specialising in health and social care, early learning and childcare, social work, children’s services, and community justice.
We register around 14,000 registered care services in Scotland and our inspectors visit every one. Higher-risk services are inspected more often. Our inspectors talk to people using the service, staff and managers. We want to make sure that people experience high-quality care, and that care services are making a positive impact on people’s lives, based on their needs, rights and choices.
We give care services grades when we inspect them, and look at key areas like care and support, physical environment, quality of staffing, and quality of management and leadership. Each area of each care service is assessed on a scale from 1 to 6, where 1 in unsatisfactory and 6 is excellent. After every inspection, we publish an inspection report showing our findings, which is helpful if you are using service or thinking of doing so.
The Care Inspectorate work with other scrutiny and improvement bodies to look at how local authorities, community planning partnerships and health and social care partnerships are delivering a range of services in their communities across Scotland. These inspections look at how well services are working together to support positive experiences and outcomes for people. This helps partnerships understand what is working well, and what needs to improve.
Our job is not just to inspect care, but help the quality improve where needed. This means we work with services and support them, offering advice, guidance and sharing good practice to help care reach the highest standards.