Job overview

Fixed Term/Secondment Position for 1 Year

Are you looking for a new challenge? Would you like to make a positive contribution to the patient experience?

Sussex Community NHS Foundation Trust (SCFT) are excited to be recruiting a Pulmonary Rehabilitation (PR) Operational Support Officer. The role will provide business and administrative support to the trust wide PR Hub, it will be based at Brighton General Hospital but the post holder will be working with and expected to travel to support community respiratory teams across the organisation.

Main duties of the job

We are looking for an enthusiastic and motivated individual who will work alongside the PR transformation clinical lead and community respiratory teams to support the development and delivery of this new and exciting hub that forms part of the SCFT PR delivery programme.

Working for our organisation

? Positive 2020 NHS Staff Survey results? The Care Quality Commission (CQC) rates our quality of services as goodwith outstanding features? Stunning locations in Sussex, surrounded by the South Downs and the coast? A great working environment in the community, in patients’ homes and our community hospitals? Excellent training and development opportunities? Real Living Wage Employer with great rates of pay? Flexible working options, including job sharing, annualised hours, career breaks, parental leave and adoption leave? Supportive team environments? Cost-effective and convenient workplace nurseries? Thriving BAME, Disability, LGBT+ and Religion and Belief staff networks? Disability Confident Employer, committed to creating inclusive workplaces

Detailed job description and main responsibilities
The post holder will work as part of a dynamic newly formed team. They will need to demonstrate tact, discretion, and initiative to support service development and delivery.

Person specification

Qualifications and/or Professional Registration
Essential criteria

  • Educated to A Level or equivalent
  • IT qualification or evidence of equivalent training / skill

    • Desirable criteria

  • Management qualification (diploma / NVQ4) or proven equivalent training and experience
  • Medical Terminology
  • Trained on computerised TIARA electronic data management , Patient Administration and Waiting List Systems
  • Knowledge of effective waiting list management
  • Ability to undertake additional training as required in post on new and updated systems
  • Evidence of on-going relevant CPD to degree equivalent

    • Experience
    Essential criteria

  • Proven NHS administration experience
  • Experience of working in a busy environment and meeting deadlines

    • Desirable criteria

  • Significant experience managing waiting lists for acute based patients
  • Use of computerised and manual record systems
  • Data analysis and reporting
  • Previous managerial experience, managing and developing staff

    • Skills and Knowledge
    Essential criteria

  • Excellent communication skills, able to interact effectively with patients, carers, staff and external contacts at all levels
  • Able to use own initiative & work within a team
  • Good organisational and workload prioritisation skills
  • Excellent telephone manner, Keyboard / IT Skills

    • Desirable criteria

  • Knowledge and understanding of national targets relating to discharges
  • Familiarity with medical terminology and procedures
  • Good working knowledge of Trust Policies and relevant legislation e.g. data protection, health and safety
  • Recruitment, selection and management skills
  • Able to deal calmly and professionally with difficult situations / individuals
  • Maintain discretion and confidentiality
  • Management / Motivation Skills and Knowledge
  • Ability to Prioritise own Workload
  • Knowledge of an NHS working environment

    • Other requirements
    Essential criteria

  • Reliable work record
  • Evidence that personal behaviour reflects Trust Values
  • DBS clearance

    • This post may close earlier than the published closing date if sufficient applications are received.

    Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

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