Job Description
The purpose of this role is to deliver a high-quality business support and administration service to the Council. Specifically, this role will undertake administrative and customer support duties for Ukrainian and other refugees arriving and being re-settled in Aberdeen City.
Requirements
The post holder needs to hold as a minimum:
Standard Grade qualifications or equivalent experience
Responsibilities
The post holder is expected to demonstrate:
Provide administrative support to the refugee re-settlement teamÂ
Processing to a high degree of accuracy essential data regarding customers and safeguarding work undertaken in support of these customers
Maintaining a variety of funding schedules for customers who require support at a time of crisis
Co-ordination and collation of data to populate these funding applications
Provide frontline support to customers by telephone to ensure they are directed to the appropriate support at a time of crisis
Monitoring of a shared email account and dispersal of information to volunteers, partner organisation and sponsors as required
Work to ensure agreed processing times and quality targets are consistently met
Communicate and collaborate with both internal and external customers to fully understand their requirements, deliver on agreed services and resolve any issues arising
Use data and records to provide detailed reports to Services, including co-ordinating and collating information for financial monitoring purposes
Proactively raise issues and collaborate across the team to devise improvements and support the Team Leaders to manage demand
Share key management information with Business Services Team Leaders, including escalating risks and issues for intervention
Report agreed performance metrics such as service usage levels, volumetrics and the financial value of transactions
The Individual
Please see the job profile for further details.
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
Armed Forces
Guaranteed Interview Scheme
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
