• Full Time
  • Anywhere

Job overview

IUC Welfare Advisor

Help us to deliver the best possible care to our patients!

As an Integrated Urgent Care (IUC) Welfare Advisor you will assess and support people with wellbeing/welfare issues impacting on their positive attendance at work.

You will have an understanding of NHS Pathways and have supervisory experience. It is desirable that you have knowledge and understanding of welfare and wellbeing issues and are a Mental Health First Aider.

Main duties of the job

You will provide an environment where staff feel supported and empowered to create strategies and coping mechanisms to improve their personal resilience. You will promote attendance at work for all staff to benefit patient care and improve service resilience. You will work within the IUC call centres as part of the IUC Management Team. In addition to the competitive salary, we offer unsocial payments for working in the Out of Hours periods.

Working for our organisation


Yorkshire Ambulance Service (YAS) serves over 5 million people in the Yorkshire region covering an urban and rural area of almost 6,000 square miles and operates over vastly differing terrain ranging from isolated moors and dales to city centers, large urban areas and coastal stretches. YAS provides 24 hour urgent and emergency healthcare services through our IUC and Emergency Communication centers.

Please read all the information in this advert and the supporting information before submitting your application.

*If successful at the shortlisting stage, you will be invited to an assessment centre and interview

Detailed job description and main responsibilities

You will have experience of managing the delivery of operational services and achievement of performance targets and have a proactive approach to your own development. You will have the flexibility to meet the needs of the service and will be required to work rota patterns including evenings, weekends and public holidays.

You will have the flexibility to travel across both Wakefield and Rotherham sites when necessary.

Person specification


Essential criteria

  • Effective communicator (both verbal and written)
  • Effective engagement and influencing skills, with an ability to support and influence people with tact and discretion, leaving individuals satisfied with outcomes whilst maintaining Trust policies and procedures
  • Knowledge of call centre procedures and practices
  • Qualifications/ Knowledge.

    Essential criteria

  • NVQ level 4 or similar Management Qualification or equivalent experience
  • Has an understanding of NHS Pathways
  • Desirable criteria

  • Knowledge and understanding of welfare and wellbeing issues
  • Mental Health First Aider
  • Experience

    Essential criteria

  • Supervisory experience
  • Experience of managing the delivery of operational services and achievement of performance targets
  • Personal/Other

    Essential criteria

  • Demonstrates sensitivity to the needs of individuals and groups
  • Good interpersonal skills and able to develop effective working relationships, and demonstrate professional credibility with colleagues
  • Self-motivated – able to work on own initiative
  • Work effectively as part of a team
  • Our Diversity & Inclusion strategy “Embracing Diversity – Promoting Inclusivity” highlights Yorkshire Ambulance Service NHS Trust’s commitment to having a diverse and inclusive workforce reflecting the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates from all sections of the diverse community and signals our commitment to embracing diversity and promoting inclusivity.

    As an inclusive organisation we are taking action to support people from underrepresented groups such as Black, Asian and minority ethnic people, disabled people, and people from the LGBT+ community into employment. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.

    Please note the salary range stated in advertisements is calculated on a pro rata basis if the vacancy is part time. 

    Disclosure and Barring Service

    Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service are £44.00 for an enhanced­ check and £26 for a standard check.

    What we can offer:

  • Flexible working including part-time hours, job shares and flexible hours, agile working.
  • 27 days annual leave, increasing to 33 with service.
  • Buy and sell annual leave scheme.
  • Contributory Pension.
  • NHS Discounts including shops, restaurants, gyms, mobile phone, and insurance.
  • Car lease and other salary sacrifice schemes.
  • Dedicated employee assistance and counselling service.
  • Opportunities for progression and development through ongoing training
  • Well respected, committed and supported staff networks for our workforce.
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