Vacancy Information

Division / Department – Criminal Justice
Grade – Grade E
Status – Full Time
Contract Type – Fixed Term Contract
Salary Grade Range – £23,204 – £26,613
Working Hours – 36.0 Hours per Week

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role

The Victim and Witness Care Unit is advertising for pool positions for the role of Victim and Witness Care Officer. This is a varied and rewarding role, providing support to victims and witnesses of crime. The role requires independent working and self-motivation and a sustained level of responsibility, as you will be managing your own caseload, but as part of, and supporting a much larger team. You will act as a single point of contact for victims and witnesses including professional witnesses, ensuring they are kept informed at each stage of the process, their questions answered, managing all necessary administration for Court trials and cases, undertaking support needs assessments and proactively identifying support measures where needs are identified. This will include emotional support to victims and witnesses, including victims of some of the most serious crimes, as they move through the Criminal Justice System.

Key Responsibilities

The successful candidate will work as part of a professional team of Victim and Witness Care Officers, Caseworkers and Volunteers. Victim and Witness Care Officers have specific responsibility for promoting and supporting the concept of victim and witness care by managing and maintaining all contact throughout the victim and witness journey in order to ensure they feel fully supported, informed and updated. Updates will include the progress of their case, any changes in bail or custody status and explanations of the result of the case, ensuring compliance with the minimum requirements of The Witness Charter, No Witness No Justice and The Victims Code of Practice. The role will provide a high quality support service to all victims of crime through on-going risk assessment and co-coordinating emotional and practical support where any needs are identified. Emotionally supporting victims as part of this process is a key responsibility of the role. This will include working with colleagues internally within Surrey Police and third party support service providers and criminal justice partner agencies to tailor support and co-ordinate a care pathway to ensure all victims and witnesses feel informed, supported and empowered.

Skills & Experience

It is essential that you have an ability to listen, to communicate empathetically, are non-judgemental and are aware of the importance of confidentiality. Training and induction will be provided. To be successful in this role you will have well-developed interpersonal skills, strong written and verbal communication skills and previous experience working in a customer focused environment or supportive network. A good understanding of the impacts of crime on victims is desirable. You will understand safeguarding issues and the principles of risk assessment. You will have excellent crisis management skills, and be able to problem solve and think on your feet. Applicants must be able to evidence previous experience of multi-tasking and organisation in a fast-paced working environment, and the ability to respond flexibility if a situation changes. IT experience is essential, all case management within the unit is computerized, and IT based administration is a core part of the role. We are looking for individuals who are self-motivated, good at time management and able to work as part of a bigger team, whilst being responsible for managing their own caseload. Working closely with victims of crime and managing ongoing casework does entail exposure to sometimes complex emotional demands, candidates need to have resilience and the ability to employ effective coping mechanisms in order to manage these

Further Information

For further information please contact:

Jacqueline Smith 7685 – [email protected]
Rachel Roberts 13736 – [email protected]

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding [email protected] to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

If you are an internal candidate looking to apply for this role, please ensure that you discuss your application with your line manager before submitting an application. If you are conditionally offered the role your attendance record and any reasonable adjustments already in place will be discussed with yourself and your current line manager.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
– vacancies in collaborated units are available to all officers and staff across both Forces
– vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment.

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Applications will only be accepted by clicking the ‘Apply Now’ button. CVs are not accepted as part of our recruitment process.

Diversity Statement

We are only as good as our people. It’s really important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and communities. Regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.

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