Unified Communications Specialist
As a key member of a small team of specialists, you will be responsible for supporting the successful delivery of our Unified Communications solutions. This will include liaising with third parties to ensure future deployments are a success as well as management of issues to resolution. The Unified Communications team are part of Technology Operations, whose main purpose is to ensure all services are available and operating effectively. This means close collaboration with all teams within Technology Operations, as well as facilities for delivery of projects. Other responsibilities will include administration and support of our contact centre and audio-visual solutions.
The role requires excellent customer service, organizational and communication skills.
Location Cirencester Hours Full time Type Permanent Department Technology Closing Date 17/06/2021
Key Responsibilities of the Job:
The role is a hands-on technical role, with responsibility to provide support for all aspects of our Unified Communications solutions.
Requirements of the Job:
People Management Responsibilities:
This role does not have any immediate direct reports, however, will be required to manage teams consisting of members from other SJP departments and third parties on projects and service improvements.
All of the applications and services SJP utilize in order to support Clients, Partners and Employees touch our network. Whether in office, out of office, desktop or mobile, end to end connectivity and functionality must be comprehensively understood.
Understanding of the Financial Services sector and the use of these solutions within it. Proven track record in support and projects.
Strong interpersonal skills are required to ensure collaboration with other teams within Technology Operations and presenting a professional, creative and can-do attitude when working on projects with business functions.
Nature and Scope of Impact:
Stability and continuity of IT Service is critical to the SJP Business model, this role is integral to ensure we deliver a high level of customer support for all users of our services.
Understanding context is essential and a you must demonstrate a high level of skill when interpreting information to different audiences to not leave them feeling baffled or frustrated. You must be able to communicate effectively both verbally and in writing. These activities will range from incident resolution with a technical team of an IT service provider, the business owner of an application or an SJP Senior Exec.
There will be a requirement for UK and potentially international travel. You must also be prepared for some out of office hours work as well as overnight stays.
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria, or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
We are open to discussing reduced hours, job share arrangements and flexible working so please ask the question and start a conversation!
Why work for us?
In joining us we aim to give peace of mind for you and your loved one’s futures. In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefit package including:
St. James’s Place has a long tradition of community support and looking to do the right thing. As a business in 2019 we gave 4.4% of our profit before tax to community activities and the Tortoise Responsibility100 Index (January 2020) showed us to be the second most generous FTSE100 company by community investment for very £1,000 earned. Over 96% of our group employees are involved in supporting our communities and good causes. Over 80% of all our employees and Partners donate each month to our Charitable Foundation, which is now the 6th largest UK corporate foundation. Through the matching St. James’s Place gives on all donations our Charitable Foundation distributed over £12m in 2019.
We are proud of our inclusive culture, a space for everyone to be their authentic self, no compromises. We are active members of:
The Diversity Project
Find out more: https://www.sjp.co.uk/careers/life-at-sjp
We understand it’s important to be proud of the company you work for, that’s why we’re proud to share with you some of our recent awards:
‘Wealth Management Company of the Year’ at the City of London Wealth Management Awards 2020
‘Best Benefits Launch’ award, awarded by Reward Gateway 2019
‘Best Wealth Manager Growth Portfolio’ at the Wealth Advisor Awards for 2019
Apply For This Job
You can apply for this job externally via the button below.Apply for this job externally