You will be responsible for delivering a responsive and efficient specialist tenancy management service to residents with a focus on low customer effort in line with the our policies and procedures. You will also deliver a proactive and customer focused tenancy management service to customers through the professional management of tenancy actions in compliance with policy, regulation and legislation.

Duties of a Tenancy Officer:

  • Maintain a have a high level of expertise on legislation, and current good practice relating to tenancy and lease management.
  • Manage a caseload of tenancy-related activity to a professional standard.
  • Deal sensitively with residents at risk of tenancy failure, referring cases to appropriate support providers where necessary.
  • Undertake investigations into cases of squatting, abandonment, and illegal subletting, working closely with partner agencies.
  • Prepare cases for, and represent the Hyde Group at court, in possession proceedings relating to tenancy breaches, liaising with legal representatives as appropriate
  • Work proactively to keep customers and other stakeholders informed about the progress of cases, providing accurate and timely responses to all matters
  • Experience:

  • Housing management experience
  • Housing law experience would be an advantage
  • Customer-facing skills
  • Excellent organisation skills.
  • We offer a , the ability to engage in flexible working, 26 days annual holiday and a 35 hour working week and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

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