Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open

What you will be doing

We have an exciting opportunity for a Technical Support Manager. This is an opportunity for you to be a key part of our Water Production business. As the successful candidate, you will be responsible for leading the technical (process) support team to deliver process compliance assurance, technical support, and optimisation projects directly or indirectly for the water Production team.

Your role will be to manage the risk management process for the team from identification support through to escalation and facilitating delivery. A key part of this role is stakeholder engagement, within and outside of Water Production; for example, this facilitates the preparation and reviewing of Site Operating Manuals to Asset Standards and Best Operating Practices.

Due to the nature of this role depending on your Location you can be based either at Reading, Newbury or Bourne End,

  • Team Management: ensure that direct reports have the capacity, capability, competence and confidence to undertake their tasks and activities. Ensure robust performance management is in place but actively support development; ensuring appropriate succession plans are in place to maintain a continuity of operational support. This will require the development of relationships with TW departments/teams.
  • Process Assurance & Regulatory Compliance : lead the Production team’s assurance on process compliance against Water Quality Regulations (and other regulations), supporting the Production Manager in particular to achieve this every day; audit the application of associated processes and procedures, working with local teams to close any gaps. Lead the interface with Regulatory Response on DWSP actions and information requests.
  • Technical (Process) Support : proactively and reactively provide operational support to process teams; develop relationships with Asset Management and Capital Delivery colleagues to engender trust and autonomy when it comes to Point 4 below; it will also maintain a good level of competence, technically and with processes. Feed into Process Working Groups (acting in a key, ongoing role in at least one) and acting as a SME as required.
  • Risk Management: ensure that the wider production team are conversant in the risk management process and escalation of risks and opportunities through local risk reviews; manage the asset planning system compliance for the team and take the overall lead for the area team with OpEx and Asset Management – this is both within Year or AMP, but also for longer-term investment requirements. Ensure that team is compliant with risk management processes and reporting requirements.
  • Optimisation and Project Delivery Support : lead the delivery of optimisation projects for the team; proactively seek out new opportunities and work with stakeholders to push forward. Lead support for indirectly delivered optimisation projects, facilitating as required. Act as the main point of contact for Capital Delivery teams and act autonomously if possible, as well as ensuring full transparency with process teams through effective communication.
  • Financial Control & Efficiency : control operational budget delivery through adequate financial control including budget challenges; you will always be able to articulate budget position, including risks to delivery and opportunities to realise. Feed into annual business planning to assist operational budgets are set correctly and fully understood.
  • We’re looking for you to:

  • Have good leadership, capability, and vision
  • NEBOSH/IOSH qualified and able to demonstrate application in the field to improve operational safety
  • Competent in production operations – Management of Water Production & Management of Disinfection as a minimum
  • Excellent communicator, influencer, and problem solver
  • Ability to deliver against operational targets
  • Sound business processes knowledge
  • Have proven relevant experience in frontline of operational management
  • Able to demonstrable role modeling of Thames Water’s values and behaviors
  • What’s in it for you?

    Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service, and a wider benefits scheme.

    Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women.

    You can find out more in our section of our website.

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