THG is an international technology company and leading online retailer, home to premium brands such as lookfantastic, Myprotein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity.

Tech at THG

Technology is the driving force behind THG, and it starts with our people. We are ambitious with our goals and challenge conventional thinking. THG Technology is different because we support every single person to make massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms to our hosting services, to our M.L capability and beyond, is world class. This enables us to keep powering THG and our partners on a global scale.

What will I be doing?

As a Technical Support Engineer within Hosting, you’ll join our support specialists based at our Global Operations Centre (GOC) in the heart of Media City. Day to day you’ll be assisting our customers to realise value from our range of hosting products, helping to setup up, migrate services, and get things back on track when they go wrong! We’ll provide you with on-the-job training and teach you everything you need to know to get going. We’ll then continue to support your career development at THG!

What would success in this role look like?

  • Positive customer feedback/reviews
  • Excellent quality standards
  • High first-time fix rates
  • Continuous personal development
  • Requirements

    What skills and experience would I need?

  • A passion for all things tech
  • A natural ability to problem-solve and find solutions
  • A genuine enthusiasm to help others
  • A positive, can-do attitude
  • Excellent communication skills
  • Able to work and think independently, as well as part of a team
  • What other experience would be beneficial?

  • Hosting experience (website hosting, email hosting & domain services)
  • Linux Operating System and command line (grep, pipe etc.)
  • HTML, CSS and JavaScript
  • SSL Certificates
  • Word Press, cPanel
  • Domains and DNS
  • Benefits

    What’s in it for me?

  • Up to 24,000 (D.O.E)
  • Up to 55% staff discounts on THG Retail, Nutrition, Hosting, Hotels and Health Clubs (Look Fantastic, TheHut, all sole, coggles, ESPA, IWOOT, Zavvi and more..)
  • 29 days annual holiday including bank holidays
  • Refer a friend scheme
  • Continuous development through THG Academy, our in-house L&D team
  • Working alongside genuine industry experts
  • On-site doctor, physio and barber 
  • Company Pension
  • THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

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