Newham is a vibrant inner-city borough with excellent transport links to the rest of London and South-East England, including Kent, Essex, Surrey and Middlesex. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do.
The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the ‘Building Council Homes for Londoners’ programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy.
About the Job
Grade: PO3 £37,722 – £40,869 pa
Secondment Opportunity/Fixed Term Contract for 6 or 12 Months
The purpose of this role is to supervise a team of Housing Liaison Officers and Resident Service Officers responsible for providing a comprehensive, high quality customer focused range of front-line housing management and landlord services to our residents, leaseholders and stakeholders. Specifically encouraging and supporting community engagement initiatives, ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment. You will manage the distribution of workloads and contribute to high levels of motivation and performance amongst the team and be responsible for the management of multi tenure and leasehold properties across the borough or one of four quadrants, ensuring the best interests of all customers, stakeholders, and the Local Authority are met.
To be successful in this role you will have:
Proven experience of managing and motivating a high performing team.
Knowledge of relevant Housing Law and experience of practical application of legislation and good practice.
Knowledge and practical experience of dealing with tenancy and leasehold breaches.
Knowledge of current issues in housing, including housing and estate management and tenancy sustainability
Relevant degree and/or professional qualification, or relevant work experience of at least 3 years.
Experience of managing dispersed teams successfully against a range of key performance indicators.
Experience of working in a large, complex organisation.
A track record of successful partnership working.
For more information regarding the role, please click on the link:
The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population. We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.
Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.
The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
The closing date for applications is 2nd August 2021
For internal Secondments please ensure you have permission from your current line manager prior to apply for the role.
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