Would you like to work for a leading mental health charity?

Do you want a rewarding career where you can really make a difference?

If yes, join us here at Rethink Mental Illness.

Due to expansion, we have exciting opportunities for 4 Team Leaders to join and lead our friendly Black Country Helpline team. Your role will be a fixed term position until 31st March 2022, working full time, 35 hours per week based in either Dudley or Wolverhampton.

Our Black Country Helpline is a freephone service for those in need of support, reassurance and understanding. This telephone-based service is open 24 hours, 365 days and no referral is required for anyone experiencing emotional distress, Carers, friends or family who require support about someone they know.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise, Equity and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

  • Overseeing the GP referral service staff   
  • Responsibility for the delivery of the Black Country Emotional Support Helpline, GP referral & Dudley Carers with direct support from the Service manager.
  • Working closely with Clinical staff from the NHS.
  • Responsibility for operational leadership of the Black Country Emotional Support Helpline, GP referral & Dudley Carers team.
  • Ensuring staff offer sensitive support and signposting appropriate to the individual’s needs.
  • Supporting staff with difficult calls.

Do you have what we are looking for?

  • Experience of working with people with mental health problems or a similar service user group within health, social services or the voluntary sector
  • Experience of partnership working, negotiation and liaison work with other agencies
  • Experience of staff supervision and coaching
  • Excellent written and verbal communication skills, tailored to a variety of audiences
  • Experience of working with people with mental health problems or a similar service user group within health, social services or the voluntary sector

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:  

  • Salary of £19,432.27 to £21,703.54 per annum
  • Annual increments up to the top of the band  
  • Contributory pension scheme
  • Life assurance and employee assistance programme
  • 25 days annual leave rising to 30 days plus bank holidays  
  • Your "Rethink Day" – 1 day’s additional leave (pro rata) on your Birthday
  • Eyecare vouchers
  • Flexible working  

Don’t just change jobs, change lives!

The HR Administration and Resourcing Manager looking after this role is Katie Wright. If you have any questions about the position, please feel free to drop her an email at or give her a call on 0121 522 7026 

Just a couple of final things,

 We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

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