Overview

Ofcom is the regulator for communications services that people use and rely on every day. One of our roles is to report on the availability of fixed and mobile services, so that consumers can be better informed in choosing the provider that is most suitable for them. This information is also used to inform policy makers within Ofcom and across government, about the availability of communications services across the UK.

We report on this in the Connected Nations report. We publish an annual report and two updates a year.

There are a growing number of communications providers of different sizes, some that have services across much of the UK and others that might have a network that serves a small community. The services are also provided across a variety of network technologies, such as fixed, mobile and other wireless technologies. We use our formal powers to request this information from these communications providers.

Purpose of the Role

The stakeholder engagement officer is the first point of contact with our stakeholders for the purpose of collecting data for the Connected Nations report. This includes helping to answer stakeholder’s queries about our process and making sure their data is submitted on time.

In addition, they will also be responsible for monitoring industry developments. This includes identifying new providers that should be included in our request and keeping track of the various government schemes supporting rollout. Where new providers are identified, they will help with bringing them into the Connected Nations data gathering process. They will also support the Project Manager in liaising with our internal and external stakeholders, including bodies (such as government agencies) that make use of our data.

Requirements of the Role

What will I be working on?

As a stakeholder engagement officer, you will:

  • Act as a key point of contact between stakeholders and Ofcom, on the phone and by email
  • Track the progress of data submission from our stakeholders and escalate risks
  • Collate information about new providers and maintain a database of newly identified providers.
  • Monitor government funded broadband roll out schemes and the providers contributing to these
  • Support the Connected Nations team, contributing to our reports and data updates.
  • What qualifications and experience will I get?

    This is an apprentice role and you will be expected to work towards a Level 4 data analyst apprenticeship qualification over the two year programme. In addition, we will also provide you with support and training to build the skills needed for this role.

    Skills, knowledge and experience

    We are looking for someone who can demonstrate:

  • Strong written and oral communications skills
  • Accuracy and attention to detail
  • Proactivity and curiosity
  • Good time management
  • Problem solving skills
  • Team working skills
  • Appreciation of Ofcom’s values of excellence, agility, empowerment and collaboration;
  • Experience of using Microsoft office – Outlook, Word, Excel and Powerpoint.
  • Qualifications

    If you have not already achieved Level 2 English and Maths, you will be expected to gain these qualifications before the end of your apprenticeship.

    This is an entry level role for an apprenticeship scheme. If you have an undergraduate degree and are interested in joining Ofcom, please consider our graduate scheme or other advertised roles.

    Competences

  • Acts as a key point of contact for a project and able to represent an organisation on a topic
  • Provides clarity in written and verbal communication
  • Ability to manage relationships and escalate issues when necessary.
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