Service Support Assistant

  • Location: Cirencester
  • Salary: £18,473 – £20,937 per annum
  • Hours: 37
  • Contract Type: Permanent
  • Closing Date: 08 August 2021
  • Interview Date: 16 August 2021
  • Publica is a unique place to work – we’re a local government organisation with a twist!
    Publica wants to transform the way local services are delivered.

    Are you a self-motivated administrator who adheres to confidentiality? We would love to hear from you and welcome you to our Resident Services Team!

    This role plays a key part in supporting the Resident Services Group (which includes large areas of administration such as Housing, Revenues, Benefits, Customer Services, Planning and Environmental Services etc.) and will be responsible for managing extensive resources; to enable the delivery of great services to our customers. . You will need to be flexible, organised, confidential, hardworking and self-motivated. This role will enable you to contribute positively to the success of the business for the benefit of our customers.

    You will need…

  • GCSEs (5 Graded 9-4) or equivalent, including Maths and English)
  • A level NVQ3, or BTEC Relevant professional qualification (Office/ Admin e.g. CLAIT) (relevant experience can be considered as an alternative)
  • Experience in office environment / similar or related role
  • Good level of IT skills – MS Office, Google Suite
  • Knowledge of Northgate, Uniform, Civica, Chipside, MiPermit, Business World Systems and Agresso would be desirable
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