Company Description**Please Note this is a Fully Home Based Position**Snook is a design studio built to make the world more human. We work with organisations to design more effective services which help people thrive. We do this with our design team, engaging with users, building digital products, training our clients, and much more.In the past three years we’ve more than doubled in size to a team approaching 100 people, opened a new London studio, and worked with brilliant clients — from Cancer Research UK to Hackney City Council, Tesco to the Scottish Government.Learn more about Snook’s exciting journey here.We have big plans for the next three years and are seeking people who can join us, working with our partners and clients to design services that support people to thrive.We are seeking service designers to work on a fixed term or contract basis to support our growing client base.We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.Job DescriptionAs a Service Designer at Snook, you will be working on projects with a focus on designing the end-to-end journey of an inclusive and accessible service, and complex systems. You will take pride in designing holistic services that work for a wide range of people, and will support the service design team and wider disciplines to embrace the importance of accessible and inclusive service design. Your work will require collaboration across our user-centered disciplines, including digital design, user research, operations and comms. You will be able to think at a systems level, understanding the complex and being able to articulate your design solutions to a wide range of internal and external stakeholders.You will design in the open, participating in the communication of design decisions within the project team and clients. You’ll relish working closely with our clients and partners, supporting our approach to new business opportunities, and in co-designing services with users.QualificationsWe’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries.What experiences will enable you to succeed in this role:Proven service design experience as part of a multidisciplinary teamConduct and undertake analysis of service usability tests A portfolio of user-centred, responsive and well-researched design workExperience of working with data and qualitative insight, through collaboration with frontline staff, managers and the public, to design solutions and strategic propositionsExperienced in a wide range of service design methods and toolsExperience of delivering a range of workshopsExperience of designing and end-to-end service journey, including digital touchpointsAdditional InformationSnook offer a competitive salary, 29.5 holidays per year (including public holidays), additional annual Christmas closure and a supportive maternity leave policyWe provide an annual training budget for external opportunities from talks and conferences to more bespoke hands-on trainingWe respect that people have commitments and provide flexible working hours through discussionWe have an annual team-away retreat for us to come together as a company, taking time out to learn, reflect, and eat snacks.We spend a Friday together every quarter as one studio to run show and tellsEvery Monday morning, we have a team breakfast where we eat together and share our ambitions for the week aheadWe are an equal opportunity, Disability Confident and Living Wage Foundation employerWe have a bike to work scheme and free membership to HeadSpace the mental health appWe support you with a Snook buddy when you join to get you started

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