About THG

THG is one of the world’s leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, ESPA, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 10,000-plus employees represent 66 nationalities and work in offices located in 13 cities around the globe.

Our culture is fast-paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey. THG believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.

THG Ingenuity:

THG Ingenuity is THG’s proprietary, end-to-end technology and operating platform that has enabled the group to successfully build and scale its own global, direct to consumer (“D2C”) brands, including market leaders Myprotein and lookfantastic. The platform now powers the ongoing growth of THG’s own brands and services a growing portfolio of leading brands, international FMCGs and blue-chip retailers, including Nestle, Procter & Gamble, Walgreens Boots Alliance, Johnson & Johnson and Nintendo.

THG Ingenuity comprises access to THG’s international infrastructure across warehouse fulfilment, digital content studios and event spaces, an end-to-end proprietary software solution required to operate and scale retail brands, and a suite of in-house consultative and management services across trading, marketing and brand strategy. It is one of the only platforms that is underpinned by proven expertise as it has demonstrably scaled brands globally. Our business is expanding at an incredible rate and we are looking for exceptional people to join us on this journey.

About Client Marketing and Your Role

The Client Marketing team are the point of contact for Ingenuity’s global partners, here they are responsible for management of the client’s expectations and ensuring that the strategies across the channels are being met. The Client Marketing team will have regular interaction with their given clients and delivering outstanding results. Supported by channel experts including Influencers, SEO, PPC, Content, Affiliates, Paid Social, Social Media and CRM, Client Marketing plays a key role to ensure the marketing output meets client objectives.

The Role

  • Being a primary point of contact to clients for marketing strategy and output.
  • Managing channel experts in PPC, SEO, Paid Social, CRM, Influencer and others, setting expectations and ensuring delivery is as expected.
  • Working with trading lead to establish the calendar, and how marketing budgets & campaigns are aligned to support & execute.
  • Prioritise channel action plans relating to your client, including setting of timelines & deadlines as appropriate.
  • Market insight and trends for the vertical.
  • Creative management – Ensure assets are available to channels for launches, merchandising imagery, events, marketing assets.
  • Manage & grow customer loyalty for clients – covering referrals, retention, advocacy & CLV optimisation strategies.
  • Identify & set key initiatives for marketing improvements for clients
  • Brief plans, targets, weekly updates, monthly updates
  • Lead on the weekly & monthly reporting that is provided to the client
  • Own the full customer cycle for the client, covering awareness, consideration, acquisition, engagement, retention.
  • Attend calls & meetings with client media partners.
  • Plan for seasonal activations & new product launches.
  • Work with channel leads on relationships with media partners i.e. Google research & data insight for beauty in the US
  • Work within the THG Group to continuously discover & deploy new ideas and initiatives
  • Work with client product teams to understand product positioning & target audiences. Feeding back into channel teams to refine plans.
  • Requirements

  • Digital/Ecommerce marketing agency background or similar. You’ll likely come from a Senior Account Manager/Account Director level role.
  • An understanding of the latest trends in Ecommerce.
  • Demonstrable experience of successful campaign management or delivering an improved ROI in digital marketing.
  • Commercially and data focused.
  • Excellent stakeholder management skills.
  • Team management experience.
  • Most of all you’ll need to be ambitious and driven to succeed!


  • Competitive salary at an LSE listed company
  • Bonus scheme
  • Working at Top 25 Sunday Times Large Companies to Work for 2021 rated business.
  • Genuine responsibility from the start of your career at THG.
  • Access to onsite doctor.
  • Flexible working options.
  • Leadership and Development training throughout your career.
  • An exciting, fast-paced working environment where you will work with and learn from the best in the business.
  • THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

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