• Full Time
  • Anywhere

Our Organisation

We are the world’s learning company with more than 20,000 employees, supporting learners in nearly 200 countries worldwide. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is delighted to be awarded Gold against the Investors in People standard in the UK; we are confirmed by Stonewall in the Top 100 Employers LGBTQ UK employers; we are a Disability Confident committed employer, and committed to the Race Charter; we were recognised in the Best Employers for Diversity 2019 awards; we were featured on The Forbes List of Best D&I Employers; we are a Working Mums Top Employer and Age Positive employer. Pearson is a truly global family, and listed on both the London and New York Stock Exchanges. We are proud to offer an exceptional and supportive environment to develop your professional career!

Your Opportunity

  • Senior Assessment & Quality Analyst

  • Based in Central London office (WFH through Covid restrictions)

  • Permanent & full-time working 37.5 hours per week

  • Salary up to £31k depending on experience

  • The Higher Education Qualifications (HEQ) department is part of the Higher Education division of Pearson Qualification Services. The department has end­to­end responsibility for developing, supporting, delivering and quality assuring the BTEC Higher National qualifications. The department works closely with our colleagues in Operations, Standards and Regulations. We now have an exciting new opportunity for a Senior Assessment & Quality Advisor to take responsibility for managing their allocated assessment processes within their designated specification(s) from the Higher National portfolio. This position will report to the Head of HN Assessment & Operations, working as part of a team, across a group of subjects. Collectively the team’s aim is to deliver a professional and customer focused service to our Higher National Assessment Associates and centres

    In this role, you will deliver the allocated assessment processes from the production and approval of assessment instruments (ie annual Assessment Associate training) to the end to end External Examination process each year. You’ll ensure that the assessments on all qualifications are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny by internal audit and all stakeholders ­ including regulators, students and parents.

    Your Key Responsibilities

    Customer Service:

  • Managing own performance in relation to internal and external service levels (SLAs), for example timely resolution of customer queries and a high standard of customer communication.

  • Identifying and responding to customer needs to ensure customers receive a high level of support.

  • Communicating professionally in a clear and timely manner.

  • Assessment Activities:

  • Understanding the implications of, and adhering to regulatory and internal procedures and obligations at all stages.

  • Running meetings and/or undertaking quality assurance activities relevant to the safety of certification.

  • Responsible for the accurate and timely production of assessment related materials for a set of qualifications.

  • Running Assessment Associate standardisation materials production meetings

  • Planning, Project and Information Management:

  • Updating and reporting on key management information to the Head of HN Assessment & Operations, ensuring all data is up­to­date and accurate, for example managing the Higher National results closure process.

  • Escalating issues and risks to the Head of HN Assessment & Operations in a timely manner together with potential solutions.

  • Leading on cross­department projects, ensuring all team members are briefed and engaged and the projects are delivered to deadline.

  • Adapting to new situations and ambiguous circumstances, understand the reason for change. Identifying opportunities for improvement. Working with colleagues to agree, implement and review impact of change.

  • Quality Management:

  • Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring working instructions and process map updates are completed correctly and to deadlines.

  • Conducting annual reviews to identify and implement improvements.

  • Preparing materials and implementing action plans required for Business Assurance audits and regulatory scrutiny activities.

  • Managing the annual Assessment Associate Performance Management and Continuous Professional Development processes

  • Relationship Management:

  • Motivating and leading their teams of Senior AAs through constant change in order to deliver against business targets.

  • Building and maintaining effective relationships with internal stakeholders and Assessment Associates

  • Managing own workload and offering support and mentoring to new joiners and co­ordinators.

  • Our Successful Candidate

    We welcome applicants with team-work experience providing a customer-focused service, along with project management and administration skills. It would be an advantage to have professional experience working in the UK Education or Assessment environment. You’ll have exceptional communication/stakeholder management skills and take creative/innovative approaches to achieve goals within deadlines. You’ll be able to prioritise effectively and manage your own workload independently.

    You’ll work with excellent attention to detail/high quality standards, and demonstrate your resilience performing in a fast-paced environment. Transform your expertise to a new level – we have many interesting and dynamic projects to look forward to in 2021, therefore now is the ideal time to join our Pearson family. Apply now for a highly rewarding and truly global career!

    Your Reward & Benefits

    We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business! We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. Our most exciting options are featured below and when you join our Pearson family you can look forward to:

  • Work from home through COVID-19 restrictions.

  • A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us.

  • Generous pension scheme where we match and double what you contribute.

  • Maternity, paternity, and family care leave as well as flexible work policies.

  • Stock/share purchase options.

  • Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life.

  • Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

  • Our Recruitment Process

    Please complete and submit your application before 26 September 2021 and ensure that you apply directly on our Pearson Careers website only.

    We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application as soon as possible. Wishing you success with your application!

    #LI-POST

    Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

    Qualifications

    .

    Primary Location : GB-GB-London

    Other Locations : GB-Greater London, GB-GB-London

    Work Locations :

    GB-London-190 High Holborn

    190 High Holborn

    LondonWC1V 7BH

    Job : General Business Operations

    Organization : Core

    Employee Status : Regular Employee

    Job Type : Standard

    Job Level : Individual Contributor

    Shift : Day Job

    Job Posting : Sep 13, 2021

    Job Unposting : Sep 27, 2021

    Schedule: : Full-time Regular

    Req ID: 2113062

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