• Full Time
  • Anywhere


Medacs is currently recruiting for a Customer Relationship Manager to join the team where you will manage the supply of candidates through the Managed Service with regular contact and relationship building with client base and outsource suppliers.

Some of the key responsibilities will include:

  • Taking ownership of all client requirements
  • Acting as a first point of contact for all client/supplier queries
  • Managing shift requirements and cascade to all agreed suppliers to ensure maximum coverage of all vacancies
  • Managing and reporting from the system, keeping all jobs updated in the system and data entered correctly
  • Informing the Senior Client Relationship Manager of any client issues which need help resolving
  • Managing and developing client relationships
  • Attending meetings with the client, to deliver MI, challenge bookings and encourage substantive recruitment
  • Planning and carrying out regular client review meetings
  • Resolving client queries and complaints
  • Monitoring and reviewing Medacs performance against SLA requirements by analysing fill rates and expenditure
  • Liaising closely with the Operations Director/Team Managers/Client Officers offering contract support and advice
  • Analysing client and market trends to identify opportunities and areas for development
  • Liaising with the marketing team to identify sponsorship and advertising opportunities
  • Managing agency relationships
  • Attending meetings with agencies with the National Client Relationship Manager to feedback on performance
  • Ensuring timesheets and billing is handled in a prompt manner


Ideally you will have a recruitment background with healthcare market knowledge being highly desirable.


In return for your hard work, Medacs Global Group will provide you with:

  • 25 days annual leave (in addition to 8 bank holidays), as we value work/life balance
  • A professional but fun and sociable team environment
  • Ongoing mentoring and training opportunities through our e-learning system
  • A clear and achievable path for career progression to enable you to reach your full potential
  • Life assurance cover


Medacs Global Group is a global leading healthcare staffing company providing healthcare recruitment expertise to both the public and private sectors. Medacs is part of the Impellam Group a leading global Talent Acquisition and Managed Workforce Solutions provider. Clients across the world trust us to deliver Managed Services and Specialist Staffing in the UK, North America, Australasia, the Middle East and Europe. Working with them are 2,600 Impellam people, bringing a wealth of expertise through our 14 market-leading brands.

We genuinely care about creating a diverse and inclusive team, not just because it’s the right thing to do, but because we know it makes us a stronger, better business. At Medacs Global Group, we are searching for people that share our excitement and passion for what we do, and we will continue to grow our teams with brilliant people from all different backgrounds, perspectives and experiences, celebrating our differences and knowing that collectively we make the difference.

We are proud to be a Disability Confident Employer. Therefore we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role – just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

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