Quality Assurance Assistant

Serco Employment Skills and Enterprise

Based in either based either in Rhyl or Birmingham

Full time (37 hours per week) Monday to Friday 8.00-16.00 or 9.00-17.00


Salary from £19,000 per annum dependent upon experience

Serco Employment, Skills and Enterprise enables individuals to improve their life chances and social and financial circumstances by training, upskilling, supporting with apprenticeships, and helping them into lasting employment.


We are currently recruiting a Quality Assurance Assistant to join our team.  Currently due to COVID-19 restrictions this role is home based, however please be aware that if these restrictons are relaxed then the successful candidate would need to be based at either Trigate Business Centre in Birmingham, or alternatively our site in Rhyl.  


As Quality Assurance Assistant you will:

  • Process key referrals, programme start and payment data
  • Transfer data between systems while maintaining data integrity
  • Identify, investigate and resolve data processing errors, escalating to the Quality and Compliance Team Leader where necessary;
  • Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes


What you’ll need to do the role:

Ideally you will have previous experience in a similar role, however as a minimum, you’ll be experienced working with large volumes of data.


You will be detail orientated and able to remain focussed when dealing with repetitive tasks.


Additional Information:

This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks: identity, employment history (minimum of 3 years), nationality/immigration status and criminal records check.


Why Serco?
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 


What we offer

  • 25 days annual leave plus bank holidays and the chance to buy more;
  • Pension matched up to 6%
  • An autonomous and supportive culture 
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion  


If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and [email protected] (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team

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