• Full Time
  • UK

Flexible – UK, Finland or Germany

Are you an enthusiastic change agent looking to have direct impact on the future strategy of an established global provider of IT products & services? Does the prospect of working in a start-up-style new business function working across European regions excite you? Do you want to collaborate and achieve together with committed people to underpin customer experience? This is your world and your opportunity to shape it for the better.

Shape your world

We are looking for a Platform Services Lead Offering Manager to define, execute and manage the DDTS Platform Services Catalogue, shaping and driving a new business to deliver incremental revenue and growth. It’s a new and exciting opportunity for an ambitious self-starter!

Fujitsu have embarked on an exciting transition to transform itself from an information technology (IT) company, to a digital transformation (DX) company. As a critical part of this, Fujitsu’s European Product business has some pivotal new roles aimed at driving a step-change in how it does business across all of its European territories.

Our vision is to transition ourselves into a consultative selling, solution-led business which is recognized as a market-leading trusted advisor in helping customers on their data transformation journey. Platform Services are responsible for defining and managing the DTTS catalogue of services, managing the associated service delivery team and defining and managing delivery partners. 

You will be responsible for the Platform Services Catalogue and the underpinning end-customer experience, a core and critical role in the team. The role will require deep engagement with the Platform Services Lead Delivery Manager role for mutual success, delivering customer delight measured through our offerings and the associated delivery value chain, for both end customers and our sales teams to drive success in consultative selling.

The role will include working closely with our regions, partners and our DDTS co-creation teams to define, execute and manage the Catalogue portfolio via a range of partners. Naturally, you will have financial accountability (revenue, growth and profitability), lifecycle management and offering development responsibility to ensure profitability targets are met and the realization of our DDTS strategy.

Country enablement and sales enablement are key to success. You will work with our marketing teams to define and deliver events, campaigns and collateral to meet challenges and proactively manage internal and external suppliers in a service partnership as ‘one service team.

If you are entrepreneurial, agile, an inspiring communicator and somebody with proven experience of thinking across multi-functional dimensions to create incremental growth we would love to hear from you.

Your experience

  • Proven ability to develop strategy, roadmap, business plans, business case and value propositions for new offerings (preferably service offerings) through partnerships. Be able to demonstrate that this ability has fulfilled known customer needs across multiple geographies. Defining service product requirements and identifying the key service criteria will be day-to-day deliverables 
  • Experience of setting up a new portfolio of offerings with the underpinning end-to-end service and operational processes working across multiple locales and interfacing into global delivery centres. You will play an instrumental role in establishing and managing a community of offering, delivery and sales leads across multiple countries, ensuring consistent offering delivery and best practice.
  • Accountability for financial performance reporting: revenue, margin and costs to improve the profitability of Platform Services across the footprint and deliver business outcomes. Establish and deliver monthly commercial reporting and consequent redress or growth plans at both central and country level. 
  • Experiencing of managing and delivery through others to achieve targets. Ability to build successful relationships with other key cross functional leads, partners and customers 
  • International communication skills to create trusted relationships with end customers, third party partners and internal stakeholders.
  • Experience of effective capacity forecasting and management within a complex eco-system; adaptable and can readily identify areas for optimization.
  • Identifying opportunities for new business and account growth. 
  • Shape your world and achieve together

    We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. The role may demand some travel and flexibility to meet clients and to drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all.

    If you want to work alongside people with different ideas, in an inclusive business, that will welcome you and support you, come and co-create the future at Fujitsu.

    Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

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