• Full Time
  • Anywhere

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

  •  W e are KIND
  •  We are OPEN
  •  We pursue EXCELLENCE
  • We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population

    People for Patients. Our People, our Patients, our Priority

    Job overview

    The Ophthalmic department are looking for a dynamic forward-thinking person to join their busy admin team working at both York Teaching Hospital and the Community Stadium (Vangarde, York).

    The Patient Admin Officers provide an essential administration support service relating to Ophthalmology Outpatient Services, including booking patients into relevant outpatient clinics, and booking further appointments or recording a partial booking on their exit from clinics and managing information flows.

    The role is diverse, so you will need to be a highly motivated, well organised, patient focused individual, who is able to work as part of a team but also to your own initiative.

    Please be advised that this vacancy may close prior to the closing date stated due to the high level of applications it may attract. If you would like to apply, please submit your application promptly to avoid disappointment.

    We look forward to receiving your application!

    Main duties of the job

    The duties associated with the post relate mainly to processing patient information, data input and scheduling of appointments. The role also involves ensuring our patients experience a consistent welcoming approach from staff on reception.

  • To be able to work on a very busy reception desk 
  • To administer referrals via the electronic booking system “E-Referrals”
  • To monitor and maintain electronic worklists and ensure that items are actioned in a timely manner
  • To maintain patient confidentiality at all times
  • To answer patient questions/queries both verbally and face to face
  • To place all new patient appointments within agreed timescales and in accordance with consultants’ requests
  • To make follow-up appointments adhering to booking rules
  • To complete worklist ensuring all requests by consultants are adhered too
  • To check patients in and out of clinic
  • If you’re tenacious, have a flexible approach and enjoy a challenge, we’d love to receive your application.

    Working for our organisation

    York & Scarborough Teaching Hospitals NHS Foundation Trust provides a comprehensive range of acute hospital, community and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale – an area covering 3,400 square miles, and which includes Scarborough and Bridlington.

    Our mission is to be a valued and trusted partner within our care system, delivering safe effective care to the population we serve.

    Were situated in a fantastic part of the country: home to two national parks, a beautiful coastline, and the city of York, which is consistently voted one of the best to live in the UK.

    It is our privilege to be the largest provider of healthcare in the region and we are incredibly proud of our 8,500 staff, working across 9 hospital sites, supporting safe, high quality patient-centred care on a day-to-day basis.

    We hope to hear from you soon!

    Detailed job description and main responsibilities

    For more information please see the job description attached.

    Armed Forces Friendly Employer

    We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that York Teaching Hospital has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.

    Disability Confident Employer and Mindful Employer

    The Trust is committed to meeting the needs of employees and applicants with a disability or mental health condition. Our support for these schemes includes encouraging applications from people who are disabled or have a mental health condition, offering adjustments to make our application process accessible.

    Person specification

    Experience

    Essential criteria

  • Previous Customer Service and Admin Reception Experience
  • Desirable criteria

  • Previous experience of NHS outpatient’s services/customer services
  • Personal Attributes

    Essential criteria

  • Willingness to undertake further training relevant to position
  • Willing to be flexible and adapt to changing needs of the service
  • Knowledge, Skills & Abilities

    Essential criteria

  • Ability to manage own workload
  • Evidence of good verbal communication skills and interpersonal skills
  • Ability to work under pressure and remain calm whilst dealing with anxious/distressed patients
  • Ability to work to standard operating procedure and performance targets
  • Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.

    DBS Checks

    Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking.  If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.68 for a standard check and £44.68 for an enhanced check. The level of check will be determined by the post you are applying for.

    Please note that Volunteers and Bank only staff will not be charged.

    Agile and Flexible Working

    We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

    Employee Assistance Programme (EAP)

    All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.

    A bit more about us and the surrounding area

    North Yorkshire is a fantastic part of the country. It is home to two national parks, a beautiful coastline, and the city of York as mentioned in , has been named the third most ‘cultured’ city in the UK.

    It’s a great place to be and, as the largest provider of healthcare locally, we’re proud to serve 800,000 people.

    It’s not just the area that’s a great draw – as a member of our team, you’ll have access to one of the most generous and comprehensive pension schemes in the UK, a minimum of 27 days annual leave (on top of Bank Holidays) and an award-winning package of .

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