Operational Support Officer

HMP Lowdham Grange, Nottinghamshire

Full-Time/ Permanent

£18,533 per annum + Benefits



Here at Serco we’re looking for an Operational Support Officer to join us at HMP Lowdham Grange based in Nottinghamshire. The position of Business Enterprises Distribution and Recycling Operative is responsible for the daily oversight of the delivery and collection of all goods, materials and supplies for Business Enterprises department. This involves loading and unloading the goods to designated routes in a safe timely manner, and review orders to ensure they are delivered/collected complete and in good order.


As the BE Distribution and Recycling Operative you are responsible for driving Serco’s Governing Principles, ensuring that your area of responsibility functions efficiently and effectively, operating within the bounds of all local Directors Rules, PSI’s, HMIP Expectations, rules and regulations and expectations that members of the public would have of yourself and Serco.



As part of this you’ll:

  • Ensure all vehicle maintenance checks are carried out daily and documented in the appropriate record book. Report any faults or issues with the vehicle and ensure that it is clean and fit for purpose.
  • Liaise with BE staff and managers daily to organise deliveries, prioritise workloads and plan your routes. Maintain good working relationships with external partner companies
  • Packing, loading and unloading deliveries and collections. Operate manual lifting equipment.
  • Ensure that all paperwork and dispatch notes are correct and accurate
  • Assist/cover the BE forklift truck driver, Recycling or BE units when not driving



What you’ll need to do the role

First and foremost, you’ll ideally have worked in a similar role in a commercial environment or can demonstrate experience working in custodial setting however this is not essential.


The successful applicant will be computer literate, able to work on their own initiative, approachable, efficient and reliable. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.



Why Serco

Meaningful and vital work – You’ll contribute to the reintegration of ex-offenders back into society, helping them to address the factors that influence criminal behaviour and lowering reoffending rates


A world of opportunity – With six prisons across the UK and a breadth of roles, you’ll be wholeheartedly supported with development and career progression


Great people – You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer

  • Flexible and part time working considered
  • 10-day pa CPD
  • Pension – 6%
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • Serco Benefits package



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team

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