Job Number



Student Services



Contract Duration


Responsible to

Well-being Manager

Purpose of the Job

The post holder, in collaboration with counsellors, will contribute to the delivery and development of a range of services including individual and group work, provision of a professional advisory service for staff and students, internal or external referral, and curation of psycho-educational or self-help resources. As a Mental Health Adviser you will assist and support the Wellbeing Manager in promoting, developing, and maintaining a safe and ethical Wellbeing Service within the University. This will include looking at key times throughout the academic year and proactively planning and organising events and interventions to promote wellbeing activities with Student Representatives. The post holder will contribute to the development and maintenance of a supportive and coherent approach to work within the wellbeing team. The post-holder will be responsible for mental health matters with due regard to professional code of practice, MH legislation and equal opportunity legislation. This post reports to the Wellbeing Manager.

Main Duties and Responsibilities

Mental Health

  • Work in line with a model of support that promotes the independence and resilience of our students to best prepare students for their future study or career goals.
  • Provide high level case support to students presenting with mental health difficulties, using specialist professional expertise and experience to assess, formulate, and implement strategies, according to a range of psychological theories and models. This will entail: assessment of potential and on-going risks associated with the mental health and wellbeing of students, students in crisis, and the needs of staff and other students supporting or concerned about themprovide advice on management of the identified risks and their impact according to the assessment resultprovision of structured short term psychological interventions according to student need and mental health assessment outcomes.
  • Liaise with internal and external services to ensure any identified risks are managed, and to ensure that students receive appropriate care and support to enable them to continue successfully with their studies, where appropriate and safe for them to do so.
  • Design and deliver staff development activities in relation to student mental health, including Mental Health First Aid (MHFA).
  • Work collaboratively with schools and departments to embed Wellbeing within the curriculum to prevent and support resilience and minimise escalating mental health concerns.
  • Manage own time to optimise service availability, ensuring optimum availability of initial, ongoing, urgent or drop-in appointments within the changing demands, upon the Service over the Academic year.
  • Learning Support

  • Act as a central point of contact for prospective and current students who identify a mental health condition.
  • Provide information and guidance on the provision of support services and facilities.
  • Advise individual students on reasonable adjustments and sources of support; including information on Disabled Students Allowances (DSAs), referring students to the Assessment Centre as appropriate.
  • Assist applicants during the admissions process; liaising with academic schools, other central University services and external agencies.
  • Attend departmental and University Open Days as agreed; organise visits for applicants where necessary.
  • Keep and maintain confidential and accurate records in accordance with the Equality Act 2010, GDPR and the University’s quality assurance processes.
  • Maintain records and databases and undertake monitoring and evaluation of services as required by the Wellbeing Manager.
  • Contribute to the development and implementation of the Student-led Mental Health Strategy.
  • Assist in the development and maintenance of relevant literature and websites.
  • Other Duties and Responsibilities


  • Engage with supervision as per Professional Codes of Practice, share practice with colleagues and adhere to the requirement of the service’s systems, procedures and quality standards as defined through the line management of the service.
  • Work collaboratively with colleagues as part of a multi-disciplinary team within Wellbeing Services and across Student Services, ensuring effective cross-referrals and promoting a holistic approach to student support.
  • Participate in the recruitment of Mentors according to Disability Services’ policies and procedures; match mentors to students; supervise and monitor provision.
  • Maintain membership of appropriate external bodies, including the professional body: University Mental Health Advisers Network (UMHAN), and engage in professional development activities relevant to the role.

  • The post holder will be expected to participate in performance review and developmental activities.
  • The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
  • The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
  • The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.
  • Any other duties appropriate to the grade as required by line management.
  • Person Specification



  • Educated to degree level or equivalent.
  • Recognised Mental Health professional qualification and 5 years’ experience working within a mental health service with registration from a Professional body such as CCW, NMC, HCPC.

  • Desirable

  • Postgraduate degree in a relevant subject area. 
  • Experience/Knowledge


  • Substantial experience in undertaking mental health assessment, individual brief intervention and mental health support.
  • Experience of working with a wide range of mental health conditions and of crisis management.
  • Knowledge of relevant mental health and equality legislation.
  • Knowledge of local and national mental health services relevant to the needs of students in higher education.

  • Knowledge of the effects of study upon the mental health and wellbeing of a diverse student population.

  • Desirable

  • Experience of responding to students who are mentally unwell or in need of mental health support/ assessment.
  • Knowledge of the University’s regulations, policies, and systems.
  • Understanding of current changes in higher education and their impact upon students’ mental health.
  • Skills/Abilities


  • A high level of confidentiality and discretion to maintain appropriate boundaries with all stakeholders.
  • Excellent interpersonal skills and communication (verbal and written) skills including the ability to communicate effectively in both Welsh and English.

  • Good IT skills with the ability to learn and use new systems.

  • Ability to work in a team that encompasses a range of theoretical perspectives and professional specialisms.

  • Ability to collaborate across departments and external agencies in the best interests of students.

  • Ability to work under own initiative, and with minimum of supervision, to manage own workload effectively whilst under pressure.

  • Ability to work flexibly and make sound therapeutic decisions whilst adapting to the changing needs of students and the Service.
  • Other


  • the ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.
  • This post is subject to a satisfactory enhanced Disclosure & Barring Service check.
  • General

    The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

    We are a member of Advance HE’s Athena SWAN Gender Equality charter and hold a Bronze award in recognition of our commitment to and progress towards gender equality within the University’s policies, practices, and culture. We are proud to be a Disability Confident employer.

    All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.

    All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. 

    All candidates must meet the requirements of UK ‘right to work’ requirements *** If you require Home Office permission to work in the UK, or need to switch your visa status in order to take this job we recommend you use the following link to information about the routes into employment and to check eligibility requirements:

    Please note that we are unable to employ anyone who does not have the right to live and work in the UK legally. When applying for this post you will be required to explain the basis upon which you believe you will be able to live and work in the UK legally on the commencement date of the role should your application be successful.

    Please note that, in the event of applications being received from candidates on the University’s Redeployment Register with a reasonable skills match to the post specification, these applicants will be given prior consideration.

    Disclosure & Barring Service

    This post is subject to a satisfactory enhanced Disclosure & Barring Service check.
    As Bangor University meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service (DBS) before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions. DBS checks will be updated every 3 years.

    Candidates should note that the University uses an external Umbrella body to process DBS checks. As such you should be aware that, if successful in your application, your name and e-mail contact details will be shared with the Umbrella body in order that they may contact you to start the application process.

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