• Full Time
  • Anywhere

JOB DESCRIPTION Job Requirements

Luggage Porter, Hilton London Bankside

The Porter role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach. A full clean British driving licence for more than 2 years is a must.

What we offer you

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Use of Hilton team member rates, with the GO Hilton travel programme
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family
  • About us:

    Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard.

    With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.

    You will find us very centrally located and withing walking distance from several tube stations.

  • Southwark tube station – 5-minute walk
  • Blackfriars tube station – 5-minute walk
  • Waterloo Station – 13-minute walk
  • London Bridge tube station – 15-minute walk
  • Your role in our family:

    As Porter, key to your role:

  • Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage
  • Managing the valet parking and taking care of guest’s cars when needed
  • Assisting guest on arrival with their luggage and escorting them to the reception desk
  • Have a thorough understanding of all facilities and services provided within the hotel and identify opportunities for upselling and promoting when appropriate
  • Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel
  • Build a network of contacts within the London area to drive cross referrals and excellent recommendations
  • Assist with other departments where necessary
  • What happens next

    Does the Porter role suit your skillset? Apply now, this takes second, follow the link .

     Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

    The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

    This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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