The Purpose of the Role

We are seeking a highly motivated and detail-oriented individual to join our legal team. The role will help ensure the delivery of high end in-house legal and other support services which i) go further than simply advising on or managing risk, ii) are supported through the use of new disciplines such as legal project management, iii) exploit new and innovative technologies; and iv) demonstrate value to the business.

This is a generalist role that involves managing and supporting projects across the full range of subject matters supported by the legal team. You must be able to adapt to changing priorities and business needs, and must be proactive in identifying areas of need and generating action plans.

The Legal, Compliance and Governance (LCG) function is at the heart of everything Post Office does. The LCG Operations Manager works hand in glove with the Group Legal Director and Operations Director to transform the current ways of working in LCG, ensuring both the strategic design and practical implementation of a new strategy and supporting model. This requires a full review of working practices, including the optimisation of people and process models and advising on cost and operational efficiencies. 

Success requires a cultural shift; within the function itself but also across the business. LCG needs to feed into (and therefore be aligned and structured accordingly) the organisation’s long term strategic objectives as they become grounded. This is a prominent role and the LCG Operations Manager must establish, build and maintain relationships with senior stakeholders within LCG and the wider business.

Principal Accountabilities

  • Product Owner for the Legal Team’s new Matter Management system, ensuring its full capability is exploited
  • LCG’s Business Readiness Assurance Representative – Ensure the relevant teams within LCG are engaged by the teams in the wider business as they deliver change programmes; co-ordinating a weekly meeting attended by the LCG Lead Team and each project which has been identified as a Strategic Priority
  • Ensuring Contract Managers within LCG discharge their obligations in accordance with the Contract Management Framework
  • Designing a suite of reports to be received by the Group General Counsel which identify the operational health of the directorate but also the key issues, risks and live matters
  • Own the LCG activity roadmap / calendar
  • Support the Group Legal Director with all aspects of functional management, corporate and financial governance including Away Days, Committee Actions, budgeting and forecasting, resourcing etc.
  • Help the LCG Operations director deliver: The operating strategy and supporting model for LCG across people, third parties, policies, processes, reporting and governance. The data strategy to obtain better quality management information. This will combine data capture with reporting and analysis to enable more effective decision making and better management of the LCG function New technology solutions for the function e.g. matter management systems, eSignature platforms, contract lifecycle management solutions, document management and contract automation tools The broader LCG strategy and ensuring supporting plans are aligned with strategic plans across the Group
  • High quality liaison and cross-functional cooperation with key stakeholders; reporting (verbally and written) as necessary to the Group Legal Director, LCG Operations Director and other members of the LCG Lead Team
  • Qualifications, Experience & Skills

  • Although not a pre-requisite depending upon experience and references, being qualified to degree level is desirable
  • Working within the legal profession and or with in-house lawyers, external panel firms and counsel teams
  • Developing and implementing technology solutions (e.g. eBilling, contract/document management, approval workflow, eSignature, knowledge management, case management systems etc)
  • Delivery focused and proactive, able to work autonomously and manage multiple concurrent projects and responsibilities
  • Excellent conceptual and analytical abilities with a proven ability to design processes and implement policies/procedures, with an attention to detail
  • Accessible and helpful, with an open inquisitive and critical mind
  • Experience in the area of project management or operations – preferably in the legal 
  • Experience of breaking down processes and designing solutions
  • Prior experience of developing playbooks and policies
  • Strong organisational skills and the ability to manage several projects simultaneously, deliver to deadlines/budgets and manage competing priorities
  • Proven track record of successful change management related to complex projects
  • The ability to build strong relationships with cross-functional stakeholders such as finance, procurement, HR and other operational teams
  • Analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations
  • Excellent communication skills – oral and written – with the ability to present information clearly and concisely to various audiences
  • A high level of comfort working with technology and a keen enthusiasm for learning new systems
  • Strong Microsoft Office skills, with advanced MS Excel skills and PowerPoint skills
  • About Post Office

    The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together. 

    We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.

    Securing the future Post Office’s future:
    We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of. 

    Working at the Post Office:
    Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common. 

    All Post Office people are guided by our three values and behaviours:

  • We care by always thinking customer
  • We strive to make things ever better through honest challenge
  • We commit to decisive delivery
  • The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job. 

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