• Full Time
  • Anywhere

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding – join an outstanding team!

COVID-19 We recognise that the Covid-19 pandemic has impacted on people in different ways. Please be reassured that at DCHS we understand this and have a risk assessment process in place, where this is needed, to ensure your safety.

Job overview

Patient and Public Involvement (PPI) includes patients, family members, carers and the public in various aspects of work to help develop and improve the services we offer in a meaningful and informed manner.

It is about empowering patients and the public to have a say. It is about professionals in the NHS listening and responding to the views of patients and the public.

This therefore promotes a cultural change with the aim to improve patients’ experiences of the NHS.

You will have experience of working with and engaging communities and of delivering excellent customer service.

Are you looking for a new challenge, where you can have a positive impact on patient experience and where no two days are the same?

We are looking for a professional, energetic and ambitious individual to join our busy Patient experience team.

You will have experience of working with and engaging communities and of delivering excellent customer service.

Main duties of the job

This is a busy role where you will be expected to have a hands-on approach and work under pressure at times.

You will need to be able manage multiple priorities, work well independently and have experience of using engagement techniques when working with the public.

You will also need to be passionate about involving and empowering communities to have their say.

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

Detailed job description and main responsibilities

Derbyshire Community Health Services has been rated as an ‘outstanding’ trust by the Care Quality Commission; we have achieved this by providing high quality patient care within an inclusive organisation that works together and shows care and compassion for each other. 

There has never been a more exciting time to join us as one of the largest specialist community NHS providers in the country – one that is also among the very best NHS employers as voted by its own staff and by CQC

The way the NHS works is changing; care outside of traditional hospital settings is quickly becoming a much larger part of what the NHS does.

As a leading community provider we are at the forefront of this exciting future, joining-up services in local communities to better meet the individual needs of our patients.

DCHS is a top performing NHS Trust that strives for innovation and improvement for the service and individuals that work within it, we currently have the following opportunity available. 

  • To provide guidance to services across the Trust in planning events, workshops and conferences to allow sharing of best practice and encouraging two-way feedback between staff and service users.
  • Work creatively with staff and service users to increase the range of service user and Volunteer involvement opportunities
  • To support colleagues across DCHST by sharing you’re your knowledge and experience of involvement & volunteering to enable them to be enthusiastic and to be able to effectively enable services to manage the recruitment, training, support and retention of Patient leaders & Volunteers
  • Support the development of relevant policies, procedures and strategies to support service user/carer involvement and Volunteering
  • Person specification

    Education, Qualifications & Training

    Essential criteria

  • Educated to degree level or equivalent working experience
  • Experience in coordinating and delivering patient and public involvement activities
  • Desirable criteria

  • Project management qualification or equivalent
  • Experience and Knowledge

    Essential criteria

  • Experience of working within health, social care or customer service organisation
  • Understanding of good practice involvement activities (e.g. co-design and co-production)
  • Desirable criteria

  • Knowledge of patient experience data systems e.g. Datix, Safeguard,
  • Skills and Attributes

    Essential criteria

  • Communication and presentation skills (verbal and written).
  • Excellent interpersonal skills with the ability to act with tact and diplomacy
  • Desirable criteria

  • Ability to analyse data and present it in a format which promote greater understanding of key messages, using reporting expertise and knowledge.
  • Values, Drivers and Motivators

    Essential criteria

  • Motivated to deliver the highest possible standards and quality outcomes
  • Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

    We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

    DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

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