Information & Communications Technology (ICT) Technician

Closing Date: Noon Tuesday 10 August 2021

Salary: £30,221 – £35,377 (Band C1)

Location: Grantown on Spey

Job Type: 2 Year Fixed Term Contract

Hours: 37.5 hours per week, though part time hours of 30 hours per week may be considered. The grade reflects that weekend and evening working may be required to do essential IT maintenance at times outwith staff core IT usage time.

Closing Date: 12pm (noon), Tuesday 10th August 2021

Interview Date: 26th August 2021 (held virtually)

About Us:

The Cairngorms National Park is a place of sheer abundance, having more high mountain ground than anywhere else in the UK, the largest Caledonian forest, some of Scotland’s purest rivers and 25 percent of the UK’s rare and endangered species. It is a truly unique place to work, with our dedicated and passionate Corporate Services team (of which ICT is a part) who are committed to providing the best people experience, every day. Furthermore, there is access to some of the most beautiful countryside straight from our Headquarters office door.

The CNPA is also one of Scotland’s top 10 flexible employers and listed in the UK’s Top 100 best not for profit companies to work for; we’re dedicated to both this fantastic landscape and our employees.

We now have an exciting opportunity for an ICT Technician to join the CNPA as the organisation transitions towards a blended approach for flexible working between home/office working.

The Role:

The role of ICT Technician is a key supporting role within the CNPA. You will support the day to day running of the ICT infrastructure and assist with the implementation of our Digital Strategy through infrastructure enhancements, helping to ensure that our systems are current and up to date and staff are able to carry out their roles through the use of technology. You will be joining the CNPA at a critical time for ICT in the organisation, as we transition towards a blended approach for flexible working – home/office working; the transfer to the SWAN (Scotland Wide Area Network) network; and migration to Microsoft 365, other cloud based services and data management, and continued enhancement and adoption of technology, meaning that you will have opportunities for continued professional development.

As the ICT Technician you will play a part in our collaboration on delivery and support of ICT services with Loch Lomond and the Trossachs National Park Authority, affording you opportunities for networking.

So, if you are keen to be the ICT Technician, supporting and assisting the implementation of the ICT infrastructure of the CNPA and can display the skills and experience listed here, this is the role you’ve been waiting for.

CNPA Benefits:

  • Civil service pension scheme
  • 25 days annual leave, increasing to 30 days with service, plus Public Holidays
  • Professional development
  • Flexible working
  • Cycle to work scheme
  • Use of pool cars
  • About You:

    To be considered as our ICT Technician, you’ll need:

  • Knowledge and experience on the support and maintenance of both hardware and software in a Windows 2012/16 Server environment with Windows 10 clients.
  • Good knowledge of Active Directory, MS Exchange.
  • Understanding of the proposed direction of travel with regards to MS 365, Sharepoint, CRM System etc.
  • Practical experience of supporting software applications for a range of activities.
  • Good knowledge and experience of: Network management and monitoringNetwork access control and securityMobile device managementMicrosoft OS, VM, Exchange
  • The ability to prioritise a diverse and demanding workload and work to tight deadlines.
  • Ability to develop longer-term projects and deal with day to day issues.
  • Ability to analyse and process data.
  • Excellent communication skills – verbal, written and presentational.
  • Full UK driving licence or access to driver if disability prevents driving.
  • A degree or equivalent in a suitable subject, evidence of continued professional development, experience of Local and Wide Area Networking including VPN and VoIP technologies, Knowledge of SQL Server, Support and GIS applications and ability to work on projects with minimum supervision would be beneficial to your application.

    How to apply:

    Please complete the application form below, specifying which role you are applying for and email the completed form to

    Please note, we do not accept Curriculum Vitae (CV).

    CNPA is an inclusive organisation and we welcome applications from everyone irrespective of sex, sexual orientation, gender identity, ethnicity, faith and religion, disability and age. We are Disability Confident committed employer, if you are an applicant with disabilities who meets the essential requirements of the post, we will interview you. In all circumstances CNPA appoints on merit based evidence the applicant supplies in meeting the essential criteria for the post.

    If you require more information, or if you require any adjustments to be made to the application process due to disability please contact us on 01479 873535 or email:

    To see how the CNPA collects and processes personal data relating to job applicants, please view the Privacy Notice.

    Application Pack: ApplicationFormPartsA C Mar21

    Job Description: ICT Technician JD V1.0

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