Inclusion, Diversity and Disability Support Officer

Salary: £25,627 – £28,756 (pro rata) per annum

This is an exciting opportunity to join the Directorate for Student Success as part of the Student Wellbeing team, working alongside our other Inclusion, Diversity & Disability Support Officer. You will be required to be the first point of contact for the team, build strong relationships with professional service employees and academics across the University, possess the ability to manage your own schedule across a number of locations and demonstrate a solution focused approach.

All applications are to be made on-line. The University operates an anonymised shortlisting process and therefore any uploaded CV’s or supporting documents must not include your name and personal details. Please ensure the application form is filled out in full.

Interview Date: 13 December 2021 

At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.

Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

The University is also committed to achieving the Race Equality Charter.

JOB DESCRIPTION

Faculty/Directorate: Directorate for Student Success

Grade: E

Hours: 18.5

Responsible to: Inclusion, Diversity, and Disability Manager

Job Purpose:

The Inclusion, Diversity and Disability Support Officer will provide a first line assessment service to prioritise and place clients according to their needs within the Inclusion, Diversity and Disability Team, and signpost across the Student Wellbeing Team. These include applicants, students, parents, staff, tutors, assessors, mentors and other external agencies at all Buckinghamshire New University campuses.

Main Duties & Responsibilities of the role:

  • To manage student intake procedures for the Inclusion, Diversity and Disability Team, which includes proving a service to assess and prioritise students presenting needs.
  • To organise and undertake administrative duties for the Inclusion, Diversity and Disability Team including organisation of the diary management system for the Advisors student appointments. This involves accurately tracking and monitoring students to ensure bookings for screenings, diagnostic assessments, adviser appointments, and tutor and mentor matching, are made appropriately on both campuses.
  • To collect, co-ordinate and maintain information resources relevant to the work of the Inclusion, Diversity and Disability Team including student and staff records; onward referral information; editing and maintaining tracking systems, and producing documentation.
  • To identify students’ requirements and, in collaboration with other pertinent areas of Student Services Directorate (SSD), produce information in appropriate formats.
  • To be responsible for the collection and reporting of data in relation to Inclusion, Diversity and Disability Team, including internal reporting, FOI requests and audits.
  • Assist and support the Directorate for Student Success in organising and/or managing events and busy periods, including graduation, enrolment, clearing and Bucks Welcome. Occasionally work hours will need to be flexible in line with team and university needs.
  • To collect and analyse feedback from the Inclusion, Diversity and Disability Service users in consultation with the Manager and in line with University Data Protection Policy and relevant policies.
  • To cover and signpost for other services located in the Centre for Students and Wellbeing during times of absence or busy periods.
  • To operate according to the University’s policies, in particular the Data protection policy, and the Bucks Behaviour Framework.
  • Undertake any other reasonable duties as requested by the Inclusion, Diversity and Disability Manager.
  • PERSON SPECIFICATION

    E – Essential D = Desirable A = Application T = Test I = Interview 

    Education, Qualifications & Training

    E / D

    Means of Testing

    Good general education to GCSE, “A” Level and beyond

    E

    A

    Degree or equivalent

    D

    A

    Knowledge & Experience

    E / D

    Knowledge of Equality legislation and of support available for disabled students

    D

    A / I

    Awareness of data protection issues and the need for confidentiality

    E

    A / I

    Current issues for students in higher education

    D

    A / I

    Understanding of/experience of administrative requirements

    E

    A / I

    Understanding of/experience in working in education or similar environment with customer service emphasis

    E

    A / I

    Training or experience in ascertaining needs of presenting clients or ability to acquire quickly

    E

    A / I

    Understanding of intrinsic advice and support values

    D

    A / I

    Liaison with external agencies and internal departments

    D

    A / I

    Skills

    E / D

    Excellent oral and written communication skills with clients with varied needs and disabilities (including active listening to client concerns and empathising with their position)

    E

    A / I

    Excellent IT skills including demonstrable working knowledge of Microsoft Office

    E

    A / I

    Ability to gather and analyse data, recognising and interpreting patterns or trends

    E

    A / I

    Special Requirements

    E / D

    Ability to establish a relationship of trust and respect with clients with disabilities

    E

    I

    ROLE COMPETENCIES

    STUDENT ENGAGEMENT

    Agreeing and delivering student expectations

    Level 3 Indicators

    • Sets quality standards for own area

    • Monitors and maintains standards and policies

    • Encourages others to find new ways of improving performance

    Adapting and Coping

    Level 3 Indicators

    • Actively embraces change and enthusiastically supports initiatives

    PEOPLE / RELATIONSHIPS

    Adhering to Bucks Values

    Level 2/3 Indicators

    • Encourages others to follow policies and procedures

    • Actively listens and respects others’ points of view

    • Acts as a role model

    Leading and Managing

    Level 2/3 Indicators

    • Provides others with clear direction on task and behavioural performance

    • Provides clear and constructive feedback on performance

    • Delegates appropriately to develop others

    • Generates energy and enthusiasm amongst others

    Performance

    Planning & Organising

    Level 3 Indicators

    • Plans and prioritises work of others

    Problem Solving and Decision Making

    Level 2/3 Indicators

    • Shows confidence when making decisions

    • Applies a range of information to resolve issues and varied problems

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