The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

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COVID-19 We recognise that the Covid-19 pandemic has impacted on people in different ways. Please be reassured that at DCHS we understand this and have a risk assessment process in place, where this is needed, to ensure your safety.

IMPORTANT!! The Government recently announced their intention to make Covid Vaccination for all patient facing staff compulsory from April 2022, unless the person has a valid medical exemption. Please bear this in mind when making your application as you will need to demonstrate that you meet this requirement by the 1st April 2022.

Job overview

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to primarily be part of the Reception team at Village Medical Centre, but will be expected to cover other clinics within the Derby City area in times of sickness and absence.

You will need to have:

  • A good standard of general education which includes English language GCSE, Grade B or above
  • Previous Customer Service experience
  • IT literacy skills
  • Excellent communication and interpersonal skills
  • Excellent customer care and communication skills are essential as well as a friendly and caring personality. You should also have a good telephone manner and be able to stay calm under pressure. You must have good keyboard and PC skills, with demonstrable experience of using Microsoft Office, e.g. Word, Excel and Outlook.

    This is a busy and varied role which requires a flexible approach and you will need to be able to work using your own initiative and as part of the team.

    Main duties of the job

    To be responsible for the busy switchboard and reception area, liaising with members of the general public and other services and departments, both DCHS and external.

    Provide a friendly, helpful and professional service. To ensure that public areas are kept clean and tidy.

    To provide comprehensive reception clerical duties, to include: cash handling and banking; ordering stationery and supplies; receipt and distribution of incoming mail; outgoing mail; answering all telephone queries and forwarding calls to appropriate services. 

    To provide a full administrative service to the Podiatry department: registering patients; booking appointments both by telephone and at reception; monitoring waiting lists and liaising with podiatry team.

    Working for our organisation

    Our purpose is to provide community health services to a patient population of over one million people i Derbyshire and Derby, as part of Joined Up Care Derbyshire.

    We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

    During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

    Detailed job description and main responsibilities

  • To provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly, and directing them appropriately once they have arrived.
  • Telephone answering service (general enquiries/cancelations)
  • Receipt of all incoming mail and its distribution.
  • Using your initiative and local knowledge to answer patient queries, and sign post to appropriate local services.
  • To register new patients to the Podiatry services; maintain waiting lists; cancel, move and book appointments: liaise with Podiatry team.
  • Order and maintain supplies as necessary and in accordance with Trust policies
  • Sale of continence products
  • Responsible for reporting site maintenance issues: liaising with Site Landlord and their agents.
  • To provide an efficient room booking service at the clinic so that rooms are fully utilised and not double booked
  • Printing/Photocopying
  • Maintaining site emergency equipment
  • When on duty to act as a Fire Warden
  • Other duties may be required in response to additional service needs
  • Any other duties commensurate with the grading of the post and at the request of the manager.
  • Person specification

    Qualifications

    Essential criteria

  • Good standard of Education including English Grade B or above
  • Experience and Knowledge Required

    Essential criteria

  • Previous Customer Service Experience
  • Knowledge and Experience of Microsoft Packages eg Word, Excel, Outlook
  • Skills

    Essential criteria

  • IT Literacy Skills
  • Excellent Communication and interpersonal skills
  • Ability to work on own initiative or as part of a team
  • Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

    We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

    DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

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