Exciting challenges lie ahead – new digital technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice. TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot.

As the ICT Business Partner Lead, you will lead the Business Partner team to transform the relationship and working practises between ICT and key Force senior stakeholders, developing the Business Partner role from a reactive service provision into a truly proactive and trusted advisor to the Business. You will be working in true partnership with the Business to proactively identify and exploit opportunities through the co-creation of technology and ICT service solutions, ensuring that Business investment decisions are aligned to both the ICT strategic technology plans and both Forces business plans & objectives. We recognise that professional progress is important and in this role, you will have the opportunity for continuous development.

You will be able to demonstrate your experience as an enterprise level ICT Client Manager having delivered ICT service in a similarly complex commercial environment using an industry recognised approach such as ITIL and have the following range of knowledge and skills:

  • Familiar with IT Environment – The IT environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular own organisation’s technical platforms and those which interface to them through the specialism, including those in closely-related organisations. 
  • Proficient in Customer Value Chain Concepts – The complete sequence of activities within a process, from receipt of an order or request to delivery of a product or service. 
  • Proficient in Business Improvement Techniques – Techniques for streamlining business processes which have been modelled and understood. For example error-proofing, value added assessment, process cycle time reduction, future-proofing, resilience, reliability, cost effectiveness. 
  • Expert in Business Proposals – Methods and techniques for preparing and presenting business cases, invitations to tender and statements of requirements both orally and in writing. 
  • Expert in Service Delivery Economics – The economics of service delivery such as the cost of hardware, software, and manpower used to deliver the service.
  • If you have not held residency in the UK for a combined period of at least 12 months within the last 3 years, we will not be able to process an application from you.

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