Who are we?
We’re the UK’s largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes. Our main role is to ensure customers can turn on the tap and get world class drinking water 24/7. We also safely transport and treat waste, returning it back to the environment.
Delivering one of life’s essential services
We’re an essential service and have operated throughout the Covid19 pandemic, and we need you to help us to deliver an excellent service so we can continue to be there for our customers.
Our Helpdesk Agents provide an excellent customer experience to customers while meeting agreed business performance goals. You will be supporting one of our Developer Services department where you have a natural ability to translate customer enquiries into business opportunities. This role will require the you to quickly grasp technical information about water & wastewater services and all Developer Services customer offerings.
What you’ll be doing:
You’ll have some experience in:
Here’s why you should join us!
Thames Water is a rewarding and diverse place to work. If you join us, you’ll enjoy our flexible working arrangements and be supported with progression and development opportunities. We’re proud to be a Stonewall Diversity Champion, Disability Confident Leader, Times Top 50 Employer for Women, Race at work charter signatory and Carer Confident great place to work. We also support local events and charities.
Our competitive salary package includes an excellent contributory pension, 24 holiday per year, increasing with length of service, access to money saving and benefits schemes and much more!
You can find our more in our section of our website.
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