Base office: Home Based (North Wales) with travel across North Wales

Business Wales provides a first class business support service to Welsh SMEs on behalf of the Welsh Government, funded by the European Regional Development Fund. From January 2016 this service has been delivered by Growth Partnership Wales (GPW), a partnership of Business in Focus, Antur Teifi and Serco ESE.

Superfast Business Wales is a new service element of Business Wales introduced in January 2016. We support businesses across Wales ensuring they understand, adopt and exploit the opportunities that newer technologies provide. Your role as Events Coordinator is to deliver and co-ordinate a high quality, intensive programme of events for the SME market in Wales.

Working alongside a very experienced team of Events Coordinators and Event Facilitators, who to date have delivered over 900 inspiring action workshops, you will support on average 3-4 events per week. On average 98% of delegates confirm that these workshops are beneficial to their business.

Since 7th April, due to COVID-19 all workshops known as Inspiring Action Workshops (IAWs) have been updated and refreshed and are now run as 2 hour webinars. We expect to return to some face to face delivery but are unsure when this will happen.

Report directly to the Superfast Business Wales Events Team Leader, you will assist in the development of the events plan and schedule for the service in advance on a rolling quarterly basis. You’ll deliver a webinar / workshop and event programme for the service which is both on profile and within an allocated budget. Other duties include:

  • Work across the Business Wales and Superfast Business Wales enquiry team to ensure effective integration and events delivery, supporting the regional operational delivery plans;
  • Assist the design and development of the events including locations, format, event size, subject matter, target audience and marketing methods to promote;
  • Work closely with the Superfast Business Wales marketing and delivery teams to ensure event numbers are sufficient to achieve contractual outputs;
  • Gathering and collating event feedback, monitoring of customer satisfaction and upkeep of internal systems and processes to support marketing and contract activity;
  • Ensure that appropriate mandatory branding requirements are adhered and co-ordinated with external stakeholders
  • Support engagement and re-engagement activities that includes contacting clients by telephone and email pre and post workshops
  • What you’ll need to do the role:

  • Experience of planning and delivering webinars / workshops and events to a high standard
  • Excellent organisational skills, ability to forward plan and manage multiple tasks and deadlines is essential
  • Good interpersonal skills and ability to communicate with people at all levels (written and verbal) both internally and externally
  • Computer literate with proven skills in Microsoft Office suite.
  • Experience of using content management systems, event management software and client tracker software would be an advantage
  • An understanding of commercial technology and or digital marketing would prove beneficial
  • Full driving licence and flexibility to work out of normal office hours when necessary
  • The ability to communicate fluently in Welsh and English would be an advantage in this role.

    Why Serco?

  • Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
  • A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
  • Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 
  • What we offer

  • Salary £19-21k (dependent upon skills and experience) plus pension
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services
  • A company passionate about diversity and inclusion
  • If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

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