ERP System Support Analyst & Administrator

The primary objective of this role is the provision of business application support for the Unit4 ERP (also known as Business World / Agresso) system. As a member of the ERP Support team, duties will include incident resolution across a variety of modules, system and process enhancements as part of Requests for Change and project development, production of internal Support team procedures and processes to support the reliable performance of the Unit4 ERP system and production of monthly MI.

Location Cirencester Hours Full time Type Fixed Term Contract Department Business Change Closing Date 10/06/2021

12 Month FTC

W hat you’ll be doing:

  • Unit4 ERP incident tracking and resolution (particularly for HR and Payroll modules) including data maintenance and user maintenance within target SLAs and OLAs.
  • Provide face to face advice and assistance through liaison with a range of internal stakeholders
  • Proto typing of Small Enhancements and performing unit testing
  • Deployment of development / small enhancements into Live, adhering to the Change Control process
  • Assist and support issue tracking and support team logs and statistics
  • Update and maintain Support team documentation and guidelines
  • Perform ad hoc activity to support wider ERP projects, developments, and initiatives
  • Who we’re looking for:

  •  Understanding how areas of the system are interlinked is crucial when dealing with change or root cause analysis.
  • Comfortable engaging in multiple initiatives simultaneously – this includes managing multiple incidents, small enhancements, and user recertifications
  • Excellent interpersonal and communication skills are required when dealing with users or other Support Teams, e.g. to reaffirm system functionality or to translate incident resolution in a manner and language that end user can understand.
  • The ability to build and develop good relationships with a wide range of internal stakeholders 
  • Special Requirements:

  • Working knowledge of HR and Payroll functionality
  • Thank you for taking an interest in a career with St. James’s Place Wealth Management. We are an equal opportunities employer and committed to ensuring all applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. 

    Flexible Working

    Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria, or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

    We are open to discussing reduced hours, job share arrangements and flexible working so please ask the question and start a conversation!

    Why work for us?

    Our Rewards

    In joining us we aim to give peace of mind for you and your loved one’s futures. In addition to an attractive salary and eligibility to participate in the discretionary annual bonus opportunities, you will also receive an excellent benefit package including:

  • Non-Contributory Pension – 10% (increasing with length of service) with further pension matching
  • Meaningful protection benefits with real value, such as 10X life cover, PHI, and critical illness. 
  • Share schemes that enable all employees to have a stake in SJP 
  • Best in class terms and conditions including flexible working and 6 months paid maternity and paternity leave. 
  • Private Medical and Dental Insurance
  • 25 days holiday entitlement increasing with length of service (with the option to buy an additional up to 5 days 
  • Cycle to work scheme 
  • Employee Volunteering
  • Our Culture

    St. James’s Place has a long tradition of community support and looking to do the right thing. As a business in 2019 we gave 4.4% of our profit before tax to community activities and the Tortoise Responsibility100 Index (January 2020) showed us to be the second most generous FTSE100 company by community investment for very £1,000 earned. Over 96% of our group employees are involved in supporting our communities and good causes. Over 80% of all our employees and Partners donate each month to our Charitable Foundation, which is now the 6th largest UK corporate foundation. Through the matching St. James’s Place gives on all donations our Charitable Foundation distributed over £12m in 2019.

    We are proud of our inclusive culture, a space for everyone to be their authentic self, no compromises. We are active members of:

    LGBT Great

    30% Club

    The Diversity Project

    Disability Confident

    Find out more:

    SJP are committed to supporting our Armed Forces community. We are delighted to announce that we have signed The Armed Forces Covenant, ensuring that those who serve or who have served in the armed forces, and their families, are treated fairly.

    Our Awards:

    We understand it’s important to be proud of the company you work for, that’s why we’re proud to share with you some of our recent awards:

    ‘Wealth Management Company of the Year’​ at the City of London Wealth Management Awards 2020

    ‘Best Benefits Launch’ award, awarded by Reward Gateway 2019

    ‘Best Wealth Manager Growth Portfolio’​ at the Wealth Advisor Awards for 2019

    ‘Championing LGBTQ Inclusion’ Financial

    advisor diversity in finance award 2020

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