Employment Advisers are the front line of Reed in Partnership. The main purpose of the role is to support unemployed jobseekers (our participants) with finding and sustaining employment, engage with employers and make local communities aware of the benefits of our service. Our participants are the lifeblood of our business, and providing them with an excellent service is at the very core of the Employment Adviser role.
Your day-to-day responsibilities will include:
Meeting with jobseekers, identifying any challenges and barriers with finding employment
Booking jobseekers to any relevant training courses including customer service, security, hospitality, personal development, IT literacy and many others
Supporting jobseekers with CV writing and job application process
Liaising with employers to identify any employment opportunities for the jobseekers
Outreach work – promoting Reed in Partnership within the local community
Key to your success in this role is to demonstrate the ability to build rapport, show empathy, motivate people and influence their perception of working
What’s in it for you?
Alongside a generous base salary and great flexibility with your working schedule, we offer training, development and progression opportunities. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
Required skills and experience
Able to demonstrate coaching/mentoring experience and persuasion/influencing skills through previous work or social activities
Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
Experience of working in a performance target driven environment
Willingness to travel locally (e.g. to meet customers/employers).
A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification). If you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage.
Desirable Personal Attributes:
Experience of exposure to various customer groups.
Previous experience of a working in a similar role in Welfare to Work or publicly funded services
Any relevant advisory and/or training qualification e.g. Award in Education & Training (formally PTLLs Level 3), NVQ Advice & Guidance or equivalent.
A degree in relevant subjects or equivalent, e.g. Sociology, Social Care etc.