Type: Permanent

Location: London or Manchester, UK

Reports to: Product Manager, UK

Salary: DOE

About THG Fluently

For 17 years, THG Fluently has provided expert translation services to business around the world, and since 2018 has been part of tech and retail giant, The Hut Group. Whilst continuing to partner with businesses across multiple industries in their international ambitions, we now also form a key role within the THG Ingenuity ecosystem. THG Ingenuity empowers their e-commerce partners to scale globally through its end-to-end offering, allowing brands to tap into the technology and expertise that drives THG’s $1.5bn annual turnover. THG Fluently enables THG Ingenuity clients to enter and disrupt international markets through localisation, ensuring no market is out of reach.

We have an excellent opportunity for a DTP Operator/Engineer/Manager to join Fluently. You will support the Project Management Teams with production of multilingual DTP and formatting assets in accordance with our ISO-accredited quality management system. You will also collaborate closely with Localisation Engineers to implement efficient file handling workflows.


Duties & Responsibilities

  • Overseeing all typesetting and formatting jobs and adhering to ISO-accredited quality control procedures
  • Conducting all possible typesetting and formatting jobs and adhering to ISO-accredited quality control procedures
  • Providing training on formatting and typesetting requirements to Project Management Teams where required
  • Implementing and ensuring the latest DTP technologies are used throughout the business to increase productivity and ensure high quality of service
  • Liaising with multiple teams to establish robust, time-zone independent workflow processes and to support in promoting DTP services to clients
  • Monitoring resourcing and processes for DTP team and reviewing staffing needs as and when they arise
  • Developing and overseeing selected external resources who can support the business during peak times
  • Reporting on DTP Team efficiency and performance to senior management regularly
  • Leading by example and inspiring trust in colleagues to be the “go-to” person for DTP and file formatting requirements
  • Understanding of the Fluently systems stack and assisting operations with file engineering
  • Assisting our Sales Team with new deals requiring specialist systems knowledge
  • Assisting our Sales Team with file preparation tasks to ensure our quotations are accurate and competitive
  • Assisting relevant stakeholders to deliver a future-proof scalable and robust architecture to support the needs of the translation localisation
  • Skills & Experience:

  • At least 2-5 years’ experience of DTP Operation experience within the language services industry
  • Experience with DTP Software such as Adobe CS
  • Experience with CAT Tools, connectors, APIs and Language Systems including Translation Management, Localisation and Machine Translation
  • Familiarity with the current trends and cutting-edge technology solutions within the industry, such as how AI, ML, and NML play a part in localisation processes
  • File Engineering knowledge preferred but not essential
  • Excellent communication and teamwork skills, with proven ability to work with a diverse group and collaborate effectively with other functions within the company
  • Ability to train service users
  • Experience working remotely with teams flexibly and positively
  • Ability to pick up a problem and own it to completion
  • Experience with fast-paced, start-up development environments
  • Fast learner with strong work ethic and sense of urgency
  • Strong organisational and multitasking skills
  • Friendly and credible personality who inspires trust
  • Benefits

  • Competitive base salary
  • Flexible working
  • A global, vibrant, diverse and inspiring environment
  • Support as well as unique career development opportunities across the wider THG Group
  • THG Staff Discounts
  • Gym Memberships
  • Unfortunately due to the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven’t heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent Team to discuss further.

    THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

    THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

    Apply For This Job

    You can apply for this job externally via the button below.

    Apply for this job externally