Have you got experience of working with individuals and families who have experienced Domestic Abuse? Would you be interested in enhancing and developing your skills and experience within an expanding Domestic Abuse Support Service? Why not consider joining NCHA as a Support Worker.


If we have caught your attention, welcome to Nottingham Community Housing Association (NCHA), one of the largest and best (in our opinion) housing organisations in the East Midlands, providing more than 900,000 hours of care and support each year. We are seeking two enthusiastic and driven individuals to join our well-established Domestic Abuse Support Services team located in South Derbyshire.

THE SERVICE – what you need to know:

Derbyshire WISH provides refuge and community based (outreach) support to adults and children who are experiencing domestic abuse. We’re part of the wider NCHA family and we offer our services to both women and men (dispersed only) with or without children who are fleeing domestic abuse and need a safe place to stay, and to those out in the community who are living with the impact of domestic abuse. Please note it is a mandatory requirement to wear full PPE including a face mask in this role.


As a Support Worker at WISH, you’ll play a pivotal role in providing practical and emotional support to women and men who are experiencing or have experienced domestic abuse (both in the refuge and throughout the local community). You’ll work with clients to assess needs and risks and plan a package of support and risk management individual to them. Some of the other duties involve:

  • Assessing referrals for both community and refuge based services
  • Supporting the delivery of group work both in refuge and local community
  • Travelling throughout service delivery area to deliver support and attendance at multi-agency meetings and work in partnership with other agencies where required to advocate for our clients and ensure risk is managed and support needs are met (e.g.: social care; police; CAB; housing departments; Job Centre and Benefits agencies)
  • Working with colleagues to provide a clean and welcoming environment for all accessing our services
  • Ensuring records (computer based case management system) are kept up to date and accurate – basic IT skills and knowledge of IT systems are advantageous! 

You must be willing and able to work 37 hours per week on a rota basis to meet service needs. This will include working evenings (up to 8pm), occasional weekends (8am to 4pm) and bank holidays.

You’ll need a valid driving licence and access to a vehicle, so that you can travel around the community providing vital care and support.

We currently have two fixed term positions available for 12 months due to funding.


We’re looking for someone who has the values, knowledge and skills of working within a support role supporting clients who have experienced domestic abuse and can demonstrate how they use their skills and common sense to support vulnerable individuals and families. They’ll have a commitment to maintaining the dignity and rights of the individuals and families we work with, with top notch communication skills. It is desirable if you have had experience of working within a Domestic Abuse Service. 


  • c36.5 days leave a year with additional 2 days after 5 years’ service
  • Healthcare Cash Back Plan worth up to £875 per year on your routine healthcare costs e.g. Dentist, opticians etc.
  • Company Pension Scheme options with contributions matched by NCHA and includes life assurance cover
  • Enhanced maternity/paternity/adoption pay
  • Free enhanced DBS check where applicable
  • £250 for successful referral of a friend/family member to work at NCHA
  • Employee Recognition Scheme
  • Great learning & development and qualification opportunities
  • Discounted bus passes and gym membership, discounts and cashback at major retailers
  • Free access to employee Advice Line; offering a 24-hour confidential advice service to discuss work or home related concerns with professional advisors
  • Automatic pay increments every April following successful completion of probationary period
  • Overtime available


All successful candidates will be required to take a basic numeracy and literacy test prior to the interview. All correspondence is via the registered email address.

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of our LGBT + Allies Programme, we also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace. 

Take a look at how NCHA is managing the risk of COVID-19 here

Previous applicants need not apply.

We reserve the right to close this vacancy early if we receive sufficient interest.

Click here to return to current vacancies.

Please note that in house this job is known as Support Worker, the title of Domestic Abuse outreach Support Worker is only for advertising purposes

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