The Role

Part of the remit within Date Operations is to offer many data management services which include:

  • Overseeing the late returns process and diligently handling complaints and disputes when they arise
  • Operating processes within the service level agreement.
  • Quality monitoring of operational processes to ensure compliance with laid down procedures
  • Processing returns that fall outside the Gabriel system.
  • Running reports and adding cases onto INTACT.
  • Completing manual adjustments to firms reporting schedules and resubmission requests.
  • The collection of manual returns and ensuring these are properly processed and disseminated
  • Engaging effectively with stakeholders by communicating clearly to build an understanding of their requirements,
  • General administrative duties
  • What does the role involve? What are the key responsibilities?

  • The opportunity to have a tangible impact on the business

  • An opportunity to utilise and build on interactions with a wide range of stakeholders

  • Exposure to the wide variety of data held within the FCA

  • Challenging and varied work in a friendly and collaborative environment

  • What will the candidate get from the role?

  • The opportunity to have a tangible impact on the business.

  • An opportunity to utilise and build on interactions with a wide range of stakeholders

  • Exposure to the wide variety of data held within the FCA

  • Challenging and varied work in a friendly and collaborative environment

  • Skills/Experience Required

    Minimum

    We’re a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme.

  • Evidence of maintaining responsibility over multiple tasks and managing deadlines
  • Evidence of engaging with a broad range of stakeholders
  • Experience of prioritising workload and managing multiple tasks
  • Attention to detail
  • Essential

  • Strong organisational skills to ensure work is completed on time and to high standard
  • Ability to analyse incoming requests / queries, make sound judgment and prioritise appropriately meeting service levels on a day-to-day basis
  • Good communication skills having had exposure to negotiating positive outcomes
  • The ability to work effectively with a variety of stakeholders whilst managing expectations
  • Strong interpersonal skills with the ability to talk to colleagues at varying levels throughout the business
  • The ability to balance, prioritise and manage competing demands
  • A “can-do” attitude and the ability to work under pressure and meet challenging deadlines
  • A proactive, constructive, individual who will generate solutions to process issues
  • Desirable

  • Experience of FCA systems, including Gabriel and INTACT
  • Experience of work with Excel
  • About the FCA

    At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.

    The FCA’s Values & Diversity

    Our ambition is to create a diverse and inclusive workplace that reflects the society we serve, helping us to be a better regulator.

    As an inclusive employer, we are open to considering flexible working arrangements. Please contact our recruiter if you wish to apply for this role on a flexible basis.

    Useful Information

  • This role is graded Associate (REG A)

  • The salary range will be approximately 25,000 to 30,000 GBP plus a competitive benefits package and non-contributory pension

  • Applications for this role close on Wednesday 31st March 2021 at 11.55pm 

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