Closing Date

15/08/2021 11:00


Fantastic opportunity to join a highly agile and progressive digital team as data expert!

Data Analytics Manager – Digital Insights

H.Samuel / Ernest Jones – Borehamwood

Are you a skilled insights analyst experience in working with online behaviour metrics, digital marketing channel attribution, technology and digital trading principles?

If so we have the perfect opportunity for you!

Here at Signet Jewelers we’re looking for a Data Analytics Manager to join our H.Samuel and Ernest Jones digital team. As Data Analytics Manager you’ll deliver analytical reporting for our ecommerce sites, interrogate data and provide insights to improve performance, customer experience and profitability.

As Digital Insights Analyst you’ll be responsible for:

  • CRM : Acquisition dashboards; New, returning and lapsed; Campaign performance automation by segment, profile or channel; RFM monitoring; Decile analysis; Clienteling data and E-Receipts / in store bookings.
  • Trading : Page weighted / viewed availability; Price competitiveness scraping; Search and page exception reporting; Standard commercial report creation and Product insight (HVLC, LVHC, HVHC, LVLC)
  • Analysis and insight on UX and services (such as Live chat / go in store / delivery / payment options / IFC), supporting the business case creation and post analysis of technical changes.
  • Undertaking digital marketing attribution model analysis.
  • Analysis and insight on: customer behaviour; conversion; customer journeys; funnel analysis and customer segments; content performance and paid media incrementality.
  • Provide insight to direct customer acquisition strategy.
  • Manage Tag through audition, scoping of new tags, creation of JIRA tickets and GTM management.
  • Analysis on brand marketing campaigns and all media (in conjunction with external partners) and content performance reporting, including social media reach, engagement and conversion.
  • Presenting analysis regularly at trading meetings with wider team and senior stakeholders.
  • About You

    The perfect candidate will be experienced as follows:

  • Demonstrable ecommerce industry knowledge in online behaviour metrics, digital marketing channel attribution, technology, customer segmentation and digital trading principles.
  • Proven ability to interpret and mine disparate, raw data and produce actionable insight and create function -specific dashboards and executive summaries.
  • Demonstrable working knowledge of analytics tagging, scoping and testing.
  • Proven ability to work at pace and plan and organise a varied workload to meet deadlines.
  • Experience of the following is desirable but not essential:

  • Google Tag Manager
  • Regex, SQL, VBA
  • Visualisation tools, e.g. Tableau or Power BI
  • JIRA ticket creation
  • We offer a fantastic job and more…

    We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: 
    *Competitive Salary
    *185 Hours Annual Leave (excluding Bank Holidays)
    *Generous Staff Discount across all brands
    *Life Assurance
    *Pension Scheme
    *Real Rewards Corporate Discount
    *Recommend a Friend Scheme
    *Cycle to Work
    *Shine with Signet – Recognition Platform


    Be part of something special!

    Signet is the name behind H.Samuel and Ernest Jones – our 350 UK stores sell some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that’s not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we’re the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you.

    Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.  We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.

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