Customer Service Officer

Peterborough City Council

Peterborough, PE2 8TY

Full time (37 hours per week) Monday to Friday


Starting salary from £20,000 per annum

As the Customer Service Officer, you will deal with and resolve customer enquiries over a broad range of services, including council tax, parking and environmental management as well as others. You will have responsibility for ensuring that further actions are taken or requested as appropriate. You will ensure customers contacting the Council by telephone or in writing receive an excellent level of customer service and prioritise actions and decisions according to customer needs.

The Customer Service Officer will develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a ‘one stop’ service for query resolution.

What you’ll need to do the role

The successful candidate will have strong communication and listening skills and will be able to communicate effectively by telephone and in writing. Customer service experience is essential.

Why Serco?

Meaningful and vital work: Working within the Council partnership at Serco means that you’ll play a critical role in ensuring that citizens continue to receive the support that they need.

A world of opportunity: It takes a diverse team to support a council partnership and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

Great people: Councils are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the partnership.

What we offer

  • Up to 6% contributory pension scheme.
  • The chance to develop within your career through taking a Project Management apprenticeship which is offered through Serco.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.
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