Customer Service Manager
Willmott Dixon are excited to be recruiting for 2 x Customer Service Managers within our business as we take our customer satisfaction strategy to the next level.
We are looking to enhance our approach and improve our service offering and strategy through a thorough understanding of our customer needs. This will help us to provide innovative solutions and deliver exceptional customer experience. We are keen to find people who can demonstrate that they really care about service excellence and are very open to different industry backgrounds.
These new roles sit in our Strategic Account Services Team which is a great place to work with innovative, friendly and supportive people who put the customer at the heart of everything we do. This ultimately drives our service strategies throughout the business.
Reporting to the Strategic Head of Customer Service, the successful applicants will work at a regional level and cover two or more regions across Wilmott Dixon Construction/Willmott Dixon Interiors. In terms of location we are flexible as envisage these roles being a mixture of working from home and travelling to relevant offices to attend meetings as and when required. Our regional areas include London, South East, Midlands, Wales and West and the North.
With nearly 170 years of rich history, Willmott Dixon’s purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive.
Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths.
We hold two Queen’s Awards for Enterprise (for Sustainable Development and Social Mobility) and hold numerous people awards, we understand everyone has a unique potential and ability to make a difference and succeed; if you want your skills developed and talent recognised, why not join our business!
Key responsibilities and accountabilities for the role:
Essential and Desirable Criteria
Demonstrate competency of:
We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, company car or car allowance, life assurance, discounted private medical cover, incentive/bonus schemes, employee trade discounts, and many more. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognize and reward your achievements.
* Benefits may vary dependent upon the role and type of employment contract.
At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support part-time, job share and agile working wherever possible.
We are a proud member of the Disability Confident Scheme.
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