Customer Service Advisors – Work from Home
We are seeking experienced contact centre agents to work from home dealing with vulnerable customers.
You will train from the comfort of your own home! Initially you will be home based until the time we return to offices so you need to be a commutable distance from either Birmingham or Redditch.
We will provide the computer and kit to get you started, you will also need to check that you have the below to be able to work from home:
Customer Service Advisors Requirements:
About Sigma, part of the Digicall Group
Our business revolves around Business Process Outsourcing – we help run business’s more effectively and efficiently by taking responsibility for various processes.
At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.
Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-made bespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.
Diversity and Inclusion
Sigma Financial Group is committed to promoting a diverse and inclusive workplace.
We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.
We are proud to be a disability confident committed employer and a member of the mental health charter.
Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.
Our new mission is…To improve everything Always! We’ll do this by living our values…
Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviours and what our brand stands for.
#Always Learning – because the more we learn the more we achieve
#Always Adapting – because flexibility creates opportunity
#Always Together – because we are part of our community, not apart from our community
#Always Better – because we do more
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