An exciting opportunity has arisen to join our diverse and friendly Customer Services Out of Hours team. Customer Services is at the heart of Sheffield City Council’s interface with citizens, and we are looking for enthusiastic individuals who are committed to providing an excellent customer-focussed service for the people of Sheffield.

Customer Services deals with a wide variety of council enquiries over the telephone, face to face or online. This recruitment is specifically for Customer Service Advisors to handle calls in our Contact Centre.

You need to be able to respond effectively, efficiently and in a timely manner, to a wide range of customer enquiries and this involves working closely with other teams within the Council and our partners.

You must have excellent written and verbal communication and listening skills and a good level of numeracy. A customer focussed approach to your work is essential.

As you will be required as a regular and intrinsic part of your role, to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English.

Previous experience of working in a Contact Centre is preferred, but not essential. You may be required to work from various city centre sites to meet the needs of the service. 

Our Out of Hours service is operational between the hours of 5pm through to 8am the following morning Monday to Friday, and 24 hours per day at the weekend. The Out of Hours service also covers Bank Holidays. A full-time member of staff receives a minimum of 25 days annual leave per year (rising to 30 days after 5 years’ service with the Council): part-time leave is worked out pro-rata based on this.

We welcome CVs from candidates interested in working the following shifts: 

Monday – Friday 17:00-22:00 = 25hours per week

Monday, Wednesday, Thursday 17:00-22:00, Friday 17:00-21:00 & Saturday 08:00-16:00 = 26.5 hours per week

We encourage informal enquiries, for more information, please email Alex.Chilton-Cutts@Sheffield.gov.uk or call 07730098978

We are committed to fairness and social justice and welcome applications from everyone. We value our diverse workforce and aim to work together to make the most of our differences. Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

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