Job Description

We are currently recruiting a Customer Services Advisor, to strengthen our awesome customer services team who put our customers at the heart of everything they do.This role will be based from our depot in Gloucester GL2 2AP

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

  • Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
  • Carrying out thorough investigations for missing parcels and resolving delivery disputes
  • Promoting company products and services to new and existing customers

Qualifications

What we’re looking for;

To succeed in this role you will have proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure. Your outstanding communication skills , both verbal and written, and confident telephone manner will be fully utilised in this role. We would also expect you to have;

  • The ability to listen to a customer and to build a quick rapport.

  • Be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.

  • Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce

  • Demonstrate high levels of self-motivation and initiative to effectively problem solve. 

  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information

    Job Specifics

    You will have a comprehensive induction to DPD. This will include a one-week induction where we will go through the key processes that are required to make you a 1st class Customer Service Advisor. 

    Hours and Days of Work

    You will work alternating weeks of 8.30am to 5.30pm and 9.30am to 6.00pm (Monday to Friday). Every third week you will work Tuesday to Saturday, with Saturday hours being 8.00am to 4.00pm

    Remuneration

    Your package will include a competitive salary.  As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

     

    DPD is a Valuable 500 company and a Disability Confident Employer

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