Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

Due to internal career progression and movements, we have exciting opportunities for you to join our contact centre team of Customer Service Advisors and share our vision to create the best experience for our customers. Previous experience is not essential however if you have worked within retail, hospitality or other customer facing industries this would be advantageous

Working as the first point of contact for customers as a Customer Service Advisor you be able to deliver brilliant customer engagement and a fantastic service.

This is a shift based role; 36 hours per week between the hours of 8am to 8pm and working 1 in 3 Saturdays from 8am -1pm with a day off in lieu in the week. 

In this role, you’ll be at the heart of helping our customers who contact us through different channels about their bills, meters and service-related enquiries.

We’re looking for you to:

  • Take Ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it first time
  • Have excellent communication and interpersonal skills, to clearly interact with our customers
  • Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team
  • What’s in it for you?

    Our customer service centre is a fun, fast paced environment where no two days will be the same. You will be working with like-minded people who really want to make a difference to our customers. We are committed to giving you great training and will make sure you are confident in helping customers.

    Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.

    Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader. 

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