PeoplePlus are hoping to work with the Government and play our part in assisting the national recovery and associated programmes to support individuals into employment. This will involve supporting those who require expert employability support and/or those with barriers requiring additional specialist support and interventions.

We are now accepting applications from individuals from multiple areas of England and Wales who want to join us and be a part of our Talent Network for employment opportunities with PeoplePlus.

We would like to hear from individuals who have experience in central operations, including customer service call-centre environments and/or financial claims processing and administration.

Customer Experience Specialists

Our Customer Experience Specialists are often the first point of contact with our customers. You will use your excellent customer service skills to create a lasting first impression, identify customer needs and resolve queries. You will be responsible for ensuring that outbound and inbound calls and emails are actioned within agreed timeframes and to agreed quality standards and ensuring that all administrative processes and procedures are accurately and efficiently followed. You will use various Customer Relationship Management systems to process and update customer accounts in a timely manner. You will also deliver the same exceptional service standards to internal colleagues, making sure that they have the information required to support customers on the next stage of their journey with us.

You may have some of the following skills and experience:

  • Exceptional communication skills and telephone manner.
  • Experience working in a remote customer service environment, e.g., a customer service contact centre.
  • Enthusiasm for helping others and motivated by delivering customer satisfaction.
  • Previous experience working to deadlines and handling a large workload.
  • Skilled in using various IT systems and software packages.
  • Experience contributing to a team’s performance, supporting others and working together.
  • Financial claims administration

    You will use various Customer Relationship Management systems to independently validate and process financial claims to a variety of funders including: DWP, ESFA, Scottish Government, Local Authorities/Councils and Employers, ensuring a high level of accuracy to provide necessary assurance and mitigation of risk. You will validate and compliance check company outcomes/submissions to ensure accurate financial claims are reported, using a wide variety of IT systems. You will be responsible for processing and recognising the company revenue in accounting systems, process invoices and cash receipts and prepare payments to any subcontractors (Supply Chain Partners).

    You may have some of the following skills and experience:

  • Business administration experience preferably qualified to level 2 or above.
  • High ethical standards and personal accountability for everything you do.
  • Able to demonstrate a keen interest in process improvement.
  • Able to work well under pressure, prioritise and adapt to changing situations.
  • A methodical approach, with an organised and efficient attitude. 
  • You will have proven financial claims processing experience
  • Be able to work in a high volume and fast-paced environment, whilst maintaining a high level of accuracy.
  • Business Support Administrators

    Will be responsible for processing customer related tasks and activities, whilst managing relationships with Customers, Job Centre Plus, Internal colleagues and our associated delivery partner colleagues. Using a variety of CRM systems, you will be handling both internal/external customer enquiries, liaising with both customers and JCP on a regular basis. Handling benefit enquiries, processing customers changes and handling sensitive data. The role will play a key part in the communications across all stakeholders within the delivery of our contract.

    You may have some of the following skills and experience:

  • Business administration experience preferably qualified to level 2 or above.
  • Experience of Government and JCP funded provision, including knowledge in relation to Government benefits.
  • High ethical standards and personal accountability for everything you do.
  • Able to demonstrate a keen interest in process improvement.
  • Able to work well under pressure, prioritise and adapt to changing situations.
  • A methodical approach, with an organised and efficient attitude. 
  • Be able to work in a high volume and fast-paced environment, whilst maintaining a high level of accuracy.
  • Team Leader Roles

    We are also looking for candidates who can demonstrate team leader and/or management experience.

    To register your expression of interest, please apply with an up-to-date CV.

    What you can expect from our application and selection process

  • The Recruitment and Selection process at PeoplePlus will always seek to recruit the best candidate for the job based on merit and will do so in a fair and open way.
  • We are committed to the fair treatment of candidates and colleagues, regardless of race, gender, religion, sexual orientation, marital status, responsibilities for dependants, age, physical/mental disability or offending background.
  • We select candidates for interview based on the skills, qualifications and experience detailed within your application, in line with the requirements detailed in the advert, job description and person specification.
  • We encourage applications from candidates of all backgrounds. We offer a range of flexible working options as we recognise the varying needs of our colleagues and the need for a healthy work/life balance. We are an accredited Disability Confident Level 3 employer and are committed to ‘Ban the Box’ during our recruitment process unless otherwise detailed. You can find out more about Ban the Box here: and a copy of our Recruitment of Ex-Offenders statement is attached to this advert.
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