Connectivity Standard Service – Technical Lead

Solihull with UK Travel

Up to £65,000

As a global company of 50,000+ employees we rely on the support of our IT Services team to keep the business running smoothly and efficiently. As our Connectivity Technical Lead you’ll be responsible for the overall architecture, high level design and engineering configuration of the Connectivity Standard Service, working with suppliers and operational teams to continually review the technology currency and deployments to assure fit for purpose and performance.

You will be actively managing consumer satisfaction with the functionality, developing short and long-term roadmaps for the service ensuring it continues to meet the business needs.

You will develop the Connectivity Standard Service technical design by working with the Connectivity Standard Service Manager, IT Directors and the business to gather functional and performance requirements, determining technical specifications, identifying financial costs to the Connectivity Standard Service Manager and supporting the time-integrated plans for Connectivity Standard Service introduction. As a technical Lead you will also ensure that the service functionality and adoption efforts support Serco and the Divisions overall strategy and goals.

What you’ll need to do the role

Connectivity is a core ITS service and is responsible for the delivery of network connectivity services across the UK, Europe and the Global Corporate network backbone. This service connects all Serco sites to Corporate Services, providing local access points and providing site-to-network services, VoIP, SIP Trunking, ISDN and MPLS Services. It is also responsible for managed Local Area Network (LAN) services, physical and Wi-Fi environments in managed locations and provides the Secure network underpinning government secure contracts. You will therefore need to be experienced in these technologies as well as SDWAN.

This role encompasses numerous activities from supporting service management in addressing
systemic/design issues to acting as a cross-functional link across delivery teams, most prominently between Operations and partner/3rd party teams. You’ll therefore need to be a great communicator who is highly adaptable and drives a collaborative approach at all times.

Lastly, as a multi-site company you’ll need to be able to travel to a number of Serco sites as well as strategic partner locations.

Why Serco?

Meaningful and vital work: This is a new role where you’ll be able to strongly influence the delivery and management of vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.

Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same. 

What we offer

• Competitive salary per annum

• Up to 6% contributory pension scheme

• An autonomous and supportive culture

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