The Role

We are currently looking for a full time Client Care Assistant to join our friendly team in High Wycombe, Buckinghamshire. This is a full time role working 40 hours per week Monday – Friday with weekends and bank holidays on a rota basis with days off in lieu.

Key duties will include:

  • Answering all incoming telephone calls in a prompt and friendly manner, dealing with queries from clients and referring vets
  • Manning front desk, greeting clients upon arrival and monitor waiting times
  • Ensuring clients are suitably updated while waiting and offered refreshments
  • Ensuring any messages taken are clear and concise and passed on to the relevant person in a timely manner. Following up on any such queries to ensure prompt response to clients
  • Maintaining clear and accurate records at all times
  • Monitoring incoming emails; replying to, filtering, and filing as appropriate
  • Keeping the reception and waiting room area clean and tidy during the working day
  • Ensuring that clinical history, lab reports and radiographs (if available) have been received from referring vet for each new referral, prior to the patient’s appointment
  • Make sure clients receive the appropriate paperwork prior to their appointments e.g., consent forms and information literature.
  • Prioritising and efficiently organising emergency referrals with specialists and senior RVNs
  • About Us

    Hamilton Specialist Referrals delivers world-class, exemplary clinical services, but with a clear focus on the people that make that a reality. By nurturing our workforce, we can offer the very best services to the pets entrusted into our care and to their owners. We employ a wide range of workplace measures to ensure our staff feel happy, valued, and can fulfil their potential. Hamilton Specialist Referrals offers the most cutting-edge investigations and treatments, with both a 1.5 Tesla MRI and a CT-scanner on site; and all disciplines work closely with the in-house professional physiotherapy department. If you are a team player wishing to make a difference, aspiring to work in a fun and nurturing environment with professional support, development opportunities and a strong focus on employee wellbeing, then we would love to hear from you!

    Applicant Requirements

    We are looking for a proactive, enthusiastic, and approachable person who is a great team player but is also able to self-motivate. Client care experience, excellent interpersonal skills and the ability to multi-task are a must. Experience of working in a veterinary environment is preferred.

    As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

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