• Full Time
  • Anywhere

The Trust is currently under-represented in terms of individuals from BME backgrounds and welcomes applicants from these communities. DCHS is also an LGBT inclusive employer. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

Be outstanding – join an outstanding team!

COVID-19 We recognise that the Covid-19 pandemic has impacted on people in different ways. Please be reassured that at DCHS we understand this and have a risk assessment process in place, where this is needed, to ensure your safety.

Job overview

We are looking to recruit a Care Co-ordinator to work within the Derby City Rapid Response Team, based at Florence Nightingale Hospital. 

The Rapid Response Team includes Nurses, Therapist and Support staff who work very closely with Adult Social Care to assess and provide treatment to prevent unnecessary hospital admission and also to support safe and timely discharges from Hospital.

The role of the Care Co-ordinator is pivotal with the Rapid Response Team as it will be the interface between service users, carers, primary care, secondary care, community care, social care, mental health, out of hours and voluntary organisations.

The Care Co-ordinators provide an administrative, non clinical role, although applications are welcome from a wide range of experience of staff.

We are looking for excellent communicators who have the energy, enthusiasm and motivation to improve people’s lives.

Main duties of the job

The Care Co-ordinator will be part of the Rapid Response Team with very close link with the wider Derby City Care-Coordinator Team . 

The Care Co-ordinator is a pivotal role within the Team and will be the interface between service users, carers, primary care, secondary care, community care, social care, mental health, out of hours and voluntary organisations.

To maintain IT-based information systems and take responsibility for the production of relevant performance data.

The Care Co-ordinator will contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions. An ethos of promotion of independence and partnership-working is integral to this post.

Working for our organisation

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

Detailed job description and main responsibilities

You will:

  • Be proactive in identifying patients through admissions and discharge data
  • Be proactive in supporting the CST
  • Liaising with social care, EMAS, Care Co-ordinators, health professionals, local volunteer services and local services.
  • Follow through with service users and others involved to ensure all services/care arrangements are in place
  • Manage the meetings process, including taking and distributing minutes of meeting
  • You will have:

  • Previous, relevant experience of working in a health or social care profession
  • A proven record of excellent written and verbal communication skills and interpersonal skills
  • Be creative and tenacious in finding solutions to difficult problems
  • As a DCHS employee it will be your responsibility to ensure that your behaviour and values reflect those set out in the DCHS Way.

    Person specification

    Education & Qualifications

    Essential criteria

  • NVQ Level 3 Business Administration
  • ECDL or equivalent
  • Experience and Knowledge

    Essential criteria

  • Minimum of 2 years’ experience of working with healthcare professionals/previous experience in the NHS or social care
  • Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
  • Working in a multi-disciplinary setting where influence and negotiation is required
  • Desirable criteria

  • Vulnerable adults awareness
  • Experience of care of the elderly
  • Knowledge of social services structures
  • Understanding of health and social care processes
  • Skill and Attributes

    Essential criteria

  • Proven record of excellent written and verbal communication skills and interpersonal skills
  • Evidence of excellent knowledge of Microsoft Office
  • Able to deal with service users sensitively
  • Able to work as part of a team
  • essential

    Essential criteria

  • Car driver
  • Has to be able to travel to different sites.
  • Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,500 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

    We deliver patient care through 11 community hospitals, 4 minor injury units, 29 health centres and a learning disability centre. Another key part of our service is out in the community where we care for people in their own homes via therapists, health visitors and district nurses, and promoting public health in the wider community. As a Trust we care for patients of all ages with a special focus on the needs of elderly people and the very young.

    DCHS has been recognised as a top 10 NHS organisation to work for in the UK by the Health Service Journal and NHS Employers in their Best Places to Work 2015 campaign. The Trust is also the runner-up in the category for the best NHS community trust employer.

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