Home Based with regular travel

FTC (12 months max)

£45,000 – £55,000 pa + Car + Corporate Company Benefits


Here at Serco we are looking for an experienced Business Analyst to join our Justice and Immigration (J&I) sector – delivering across the various business contracts, you will work play a vital role in improving the technology and processes we use.


Using your previous Business Analyst experience, you’ll first gain a thorough understanding of our business, the technology we use, and our ongoing needs and problems. You’ll then work with our internal and external stakeholders to arrive at the solutions – orchestrating and driving the changes needed. Your strong mathematical ability and good communication skills will ensure you can deliver accountabilities such as:


  • Elicit, validate, prioritise and document business and technical requirements
  • Proactively communicate with external and internal stakeholders
  • Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs
  • Undertake complex process mapping exercises


You won’t be doing this alone though. You’ll also have the support of our tight knit and supportive team and crews, in a company committed to its values of Trust, Care, Innovation and Pride.


What you’ll need to do the role


You must hold a recognised qualification in Business Analytics, preferably certified through the BCS and hold a minimum Lean Six Sigma Green Belt (preferably Black Belt) with a working knowledge of Business Analytics.


You will have a clear understanding of business analysis in practice, requirements engineering and modelling business processes as well as an understanding of systems architecture and the human interaction with the components of the system


As someone with a Business Analyst background, you’ll be able to demonstrate previous experience of business analytics and have a good understanding of IT and data processing systems. Naturally you’ll need to be an excellent stakeholder manager along with the drive and capability to work in a fast-paced changing environment.


You will be required to travel throughout the contract as and when needed, so you’ll need to have a driving licence – although a company car is provided.


Why Serco


Meaningful and vital work – The nature of our business means you will do interesting work that matters.


A world of opportunity – Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.


Great people  – We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 


What we offer


  • Pension – 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • Serco Benefits package


About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team

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