Connecting with our customers
We connect with 15million consumers across London and Thames Valley, every day we supply 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing.

Water is essential to life, but it’s so easy to take it for granted. As a brand executive, you’ll be part of a dynamic team that thrives on using their creativity and passion to build real, meaningful connections with our customer.

This is a really caring place to work – we look out for each other, collaborate and we’re all proud to be part of such a meaningful and vital business. You’ll be amazed at the stuff Thames Water does beyond the basic services, from managing nature reserves, educating kids about the water cycle, planting rain gardens in our communities to caring for our cows, birds of prey, sheep, and horses.

About the role
We’re due to launch our very first advertising campaign, so you will be joining at an exciting time in the brand’s history. As a brand team, we’re responsible for defining and delivering the brand strategy which means we determine how we look, speak and act as a brand.

“This role gives you the chance to flex both your creative and organisational muscles. You need to have a keen eye for detail and the ability to juggle a diverse range of projects and responsibilities – from organising photoshoots to managing our brand asset library, supporting campaigns to overseeing agencies, no two days are the same. You’ll be a vocal brand advocate, with a knack for engaging with a wide variety of stakeholders. Be prepared to get stuck in and gain a wealth of brand experience.”

Who will be a great fit?
You’ll be brimming with enthusiasm, with strong attention to detail for copy and design, excellent communication skills and the ability to work collaboratively with other teams to deliver a brilliant customer experience, through all touchpoints.

This is not a slow-paced business, so you will enjoy spinning lots of plates, delivering projects and thriving on the level of variety and autonomy the role offers.

Ideally, you will have experience in a brand/marketing role and are looking for the next step up in your career. A marketing degree or CIM qualification is preferred, along with experience in InDesign and photoshop.

Why join us?
You’ll be part of a culture where people really matter, you’ll get 2 days per year to volunteer in local communities, help to support charities and be part of a service that is essential to life.

This role is largely home-based with visits to our offices in Reading once or twice a week. A good salary is on offer, as well as a great benefits package that includes a generous contributory pension, 26  days holiday per year, life assurance, retailer discounts and more.

If you are interested in joining the team, we would love to connect with you.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.

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